About the Role
Our Client is hiring a Logistics Assistant Manager to support customer accounts and daily warehouse and transportation operations in a fast-paced 3PL environment. The role is based in La Mirada, CA and focuses on operations coordination, KPI tracking, customer support, issue resolution, and continuous improvement across assigned accounts.
Requirements
Responsibilities
- Serve as daily operations point of contact for assigned customer accounts
- Coordinate with warehouse and transportation teams to ensure timely execution
- Track and resolve service issues and escalations
- Assist with customer onboarding and SOP implementation
- Monitor KPIs and support operational reporting
- Ensure SLA compliance and service quality standards
- Support process improvement and cost efficiency initiatives
- Assist in customer communication and operational updates
Qualifications
- 3+ years of experience in logistics, supply chain, or 3PL operations
- Experience in account coordination, operations support, or customer service (preferred)
- Strong understanding of warehouse and transportation workflows
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and problem-solving skills
- Experience with KPI tracking and reporting (preferred)
- Proficiency in Microsoft Excel
- Bachelor’s degree required
- OPT candidates eligible
- Korean bilingual required
Benefits
Compensation
Salary: $60,000 - $80,000 per year (based on experience)
Benefits
- Medical, Dental, and Vision Insurance (100% employer paid)
- 401(k) Plan with employer match
- Life Insurance (100% employer paid)
- Generous Paid Time Off (PTO)
- Paid Holidays
- Floating Holiday