["Learning & Development Specialist (Claims Trainer / Customer Service Trainer)","Learning & Development Specialist (Claims Trainer / Customer Service Trainer)"]

Learning & Development Specialist (Claims Trainer / Customer Service Trainer)

Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation.

CareFirst BCBS is seeking two Learning & Development Specialists to design and deliver engaging training programs for adult learners in a corporate healthcare environment. The ideal candidates will have strong Instructor-Led Training (ILT) experience, exceptional presentation and facilitation skills, and the ability to effectively train both virtually and in person. The hiring team is seeking:

• One Learning & Development Specialist with Healthcare Claims Training experience
• One Learning & Development Specialist with Healthcare Customer Service Training experience

Key Responsibilities

• Deliver Instructor-Led Training (ILT) sessions both virtually and in person.
• Facilitate engaging training programs for new hires and existing employees.
• Train adult learners in a corporate environment using effective learning techniques.
• Create an interactive learning environment that promotes participation and knowledge retention.
• Utilize Microsoft Teams and Microsoft Office Suite to conduct virtual training sessions and prepare training materials.
• Assess learner progress and provide coaching, feedback, and additional support when needed.
• Collaborate with business leaders and subject matter experts to ensure training content aligns with operational goals.
• Maintain training documentation and support continuous improvement of learning programs.

Required Qualifications (Both Positions)

• Experience delivering Instructor-Led Training (ILT) in both virtual and classroom settings.
• Experience training adult learners in a corporate environment.
• Strong presentation, communication, and facilitation skills.
• Proficiency with Microsoft Teams and Microsoft Office Suite.
• Ability to engage learners and effectively communicate complex information.

Preferred Qualifications – Claims Trainer

• Experience training employees on healthcare claims processing.
• Knowledge of medical billing concepts.
• Familiarity with diagnosis and procedure codes (ICD-10, CPT, HCPCS).
• Experience with healthcare claims processing workflows.
• Ability to facilitate training classes of approximately 20-30 learners over a 4-6 week training program.

Preferred Qualifications – Customer Service Trainer

• Experience training healthcare customer service representatives.
• Healthcare insurance background strongly preferred.
• Knowledge of health insurance products and terminology.
• Claims knowledge is beneficial but not required.
• Experience facilitating training programs lasting 8-10 weeks for classes of approximately 15-25 learners alongside another trainer.

Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.