["Logistics Support Specialist","Logistics Support Specialist"]

Department: Logistics OperationsReports to: Manager, Logistics OperationsLocation: On-siteFLSA Status: Non-Exempt (Hourly)Logistics Support SpecialistOur Logistics Support Specialists are the driving force of OneRail. A Logistics Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Logistics Support Specialist is responsible for responding immediately to customer questions and notifying them of any delivery delays. Attention to detail, efficient multi-tasking, and providing excellent customer service is essential in this position. Customer service and industry/contact center experience strongly preferred.Responsibilities:* Attend to high volume of inbound and outbound calls, emails, and chats.* Provide exceptional customer service to customers, couriers, and drivers.* Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited to - track and trace, problem resolution, customer communication.* Coordinate with our delivery partners according to availability and requirements to ensure delivery is executed in the most cost-effective way while meeting customer SLA.* Communicate with internal and external groups, especially on high priority loads and customers.* Solve customer and carrier problems and help resolve issues.* Communicate escalations on time in order for the issue to be resolved with the least amount of customer impact.* Demonstrate passion for excellence with respect to treating and caring for customers.* Assist with procedure optimization of scheduling deliveries from our clients.* Identify and communicate ways OneRail can continuously improve in its operations.* Complete order data entry and dispatch if needed.* Coordinate with couriers to track movements of deliveries.* Tracking drivers and fixing shipping errors.Requirements:* Prior Customer Service experience is required.* Must have some logistic/dispatching experience.* Contact center experience preferred.* You must be located in Orlando, Florida, and willing to work onsite at OneRail HQ (ZIP 32819).* Demonstrated skills managing multiple priorities across different electronic platforms.* Ability to monitor and execute multiple tasks at any given time.* Must posses decision-making skills the ability to quickly assess situations, determine action plans, and execute action plans.* Ability to adapt to fast-paced environment.* Computer proficiency with web-based applications.* Strong communication (written and verbal) skills.* Must be enthusiastic about working in a team environment.* Multi-lingual preferred.* Ability to handle multiple deliveries at once.* Ability to recognize and prioritize tasks based on urgency.Schedules We Offer:*

• Our hours of operations are between the hours of 7:00am - 9:00pm (Monday - Sunday)* Schedules Available:* 5 - day work weeks with 1 weekend day off* 4 - day work weeks with both weekend days requiredCompensation:All Logistics Support Specialists are paid hourly and begin at $21.40/hour with an additional $.60/hour pay differential ($22.00/hour) for bilingual (Spanish/English) team members.