Overview The Store Manager for the Scottsdale location will recruit and supervise a team of Customer Experience Associates, delivering exceptional service to customers. The team will efficiently execute a personalized showroom experience, complete the sales process, and provide post-sale support. As the manager, you will have the opportunity to develop the team and directly impact the growth of the company.Compensation and Schedule Base salary range: $75,000.00/yr - $90,000.00/yrBonus eligibility: up to $15,000Schedule: Tuesday through SaturdayLocation: Scottsdale, AZKey Responsibilities Recruit and manage a team of Customer Experience Associates in a fast-paced environmentMaintain an efficient and highly functional showroom and office, ensuring the team meets a high standard of customer serviceCreate memorable and personalized experiences for clients by guiding customers through purchasing decisions, such as diamond options and custom designsRespond to customer inquiries via phone, email and live chat, and ensure high standards are upheld by the teamConduct in-person customer appointments to present jewelry in the private showroom, delivering a personalized luxury experienceContinuously seek ways to improve the customer experience by implementing efficiency improvementsHandle customer experience escalations to ensure the best possible outcomesCreate and maintain a team schedule to cover all duties and appointmentsCollaborate across departments on projects related to order management, inventory, merchandising, and fraud preventionCommunicate with sales, production, and fulfillment teams regarding timelinesDevelop and implement policies and procedures to ensure smooth business operationsManage people in a retail and service environment; recruit high-performing and accountable teamsDemonstrate a proven track record of building effective teamsQualifications BA degree or equivalentExperience managing people in retail or equivalent environmentProven track record of recruiting high-performing teamsHighly organized with strong execution, problem-solving, and process-improvement abilitiesMotivated self-starter with high efficiencyExcellent written and verbal communicationsAbility to think critically and adapt quickly in a flexible environmentExceptional time management and accountabilityTeam player with collaborative approachStrong CRM software experienceInterest in socially and environmentally responsible organizations and productsEEO statements and legally required disclosures were present in the original listing and should be retained as required by applicable law.#J-18808-Ljbffr
| Location | Scottsdale |