["Manager of Customer Service Quality and Training","Manager of Customer Service Quality and Training"]

Manager of Customer Service Quality and Training Manager of Customer Service Quality and Training This range is provided by Jobgether. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $80,000.00/yr - $110,000.00/yrThis position is posted by Jobgether on behalf of FCP Euro. We are currently looking for a Manager of Customer Service Quality and Training in United States.In this pivotal role, you will shape the quality and training framework of a high-performing customer service team dedicated to excellence. You will design and lead onboarding and upskilling programs, oversee quality assurance, and turn data insights into performance improvements. This is a remote-based opportunity with occasional in-person collaboration in Arizona or Connecticut. You'll work closely with team leaders and senior management to implement strategies that scale with the business while fostering a customer-first mindset and culture of continuous improvement.Accountabilities:Design and manage onboarding, training, and ongoing education programs for all customer service tiersOversee the QA function including scorecard development, reviews, calibrations, and reporting to ensure consistency and excellencePartner with subject matter experts to maintain current and relevant knowledge management systemsAnalyze performance data to identify trends, gaps, and actionable insights that drive continuous improvementWork cross-functionally to coordinate upskilling and cross-training efforts to boost team agilitySupport assistant managers with coaching tools and feedback derived from QA outcomesDirectly manage the QA Program Lead, and play a key role in building out the team as the department scalesSupport strategic planning, including team structure development, onboarding plans, and automation opportunitiesRequirements5+ years of experience in quality assurance, training, or learning & development roles within customer serviceMinimum of 1 year in a people management role with demonstrated leadership capabilitiesFamiliarity with omnichannel support (phone, chat, email), ideally in a technical or tiered service environmentStrong communication and facilitation skills with the ability to simplify complex informationA strategic thinker who's equally comfortable executing hands-on tasksDemonstrated ability to work in a dynamic environment, building systems from scratch and adapting with feedbackA passion for customer experience and, ideally, an interest in the automotive industry to build empathy with technical teamsBenefitsBase salary of $80,000-$110,000 depending on experience, with total compensation potential up to $120,000 annuallyCompany-subsidized medical, dental, and vision insurance, including a zero-premium medical plan for employeesHealth Savings Account with company contributions120 hours of Paid Time Off, 40 hours of Paid Sick Time, plus paid company holidays401(k) with company contributions and matchingEmployee discounts on European automotive partsRemote role with occasional in-person collaboration opportunitiesJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.It compares your profile to the job's core requirements and past success factors to determine your match score.Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!Seniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function Customer ServiceIndustries Non-profit Organizations and Primary and Secondary EducationReferrals increase your chances of interviewing at Jobgether by 2xGet notified about new Customer Quality Manager jobs in United States .Vice President, Customer Experience & Operations United States $215,000.00-$260,000.00 3 days agoUnited States $150,000.00-$200,000.00 2 weeks agoUnited States $180,000.00-$200,000.00 2 weeks agoUnited States $175,000.00-$200,000.00 15 hours agoUnited States $140,000.00-$160,000.00 2 weeks agoVP, Customer Success (Remote - North America) United States $196,000.00-$210,000.00 1 week agoDirector, Global Customer Success - east region US United States $150,000.00-$200,000.00 1 week agoHead of Global Customer Success Operations United States $130,000.00-$200,000.00 2 months agoDirector, Customer Success - Acute & Payer United States $162,000.00-$180,000.00 2 weeks agoUnited States $125,000.00-$175,000.00 3 weeks agoUnited States $136,000.00-$200,000.00 5 days agoUnited States $190,000.00-$210,000.00 2 weeks agoNew York, NY $120,000.00-$130,000.00 1 week agoUnited States $120,000.00-$130,000.00 2 weeks agoUnited States $137,000.00-$180,000.00 6 days agoAtlanta, GA $120,000.00-$130,000.00 1 week agoUnited States $100,000.00-$200,000.00 1 day agoWe're unlocking community knowledge in a new way. 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