["Manager, Process Improvement & Operational Excellence-Salesforce (Remote)","Manager, Process Improvement & Operational Excellence-Salesforce (Remote)"]

Job Title

Leads and manages team responsible for process improvement initiatives that result in operational efficiencies and/or increase customer satisfaction. Assists in development of enterprise process improvement methodologies and the implementation of business process improvement capabilities.

Job Duties

• Oversees program development, implementations and process improvement initiatives. • Assesses business and operational needs for opportunities to improve efficiency, productivity, effectiveness, and accuracy. • Collaborates with senior leadership to develop and deploy an organizational strategies to optimize workflows. • Uses Lean and Six-Sigma methodologies to create and maintain a culture of continuous improvement. • Develops and conducts process improvement trainings. • Conducts meetings and disseminates communications related to process improvement activities. • Hires, trains, develops and manages team demonstrates accountability for team performance and achievement of quality/department-specific goals.

Process Improvement & Operational Excellence

• Lead end‑to‑end process improvement initiatives, from problem identification through implementation and measurement
• Analyze current‑state workflows and system behavior to identify inefficiencies, risks, and improvement opportunities
• Define future‑state processes supported by data, clear metrics, and operational outcomes
• Establish KPIs and success measures to track adoption and performance improvements

Systems & Platform Expertise (Required)

• Serve as a subject‑matter expert across core operational platforms, with a strong understanding of how system design and data impact business processes
• Understand upstream and downstream data flows and how system changes affect operational performance and reporting
• Partner closely with IT, Product, and Operations teams to support system enhancements, process changes, and analytics continuity

Analytics & Insights Enablement

• Translate system and operational data into actionable insights that inform process decisions
• Ensure accuracy, consistency, and usability of reporting tied to operational workflows
• Partner with analytics and reporting teams to ensure dashboards and metrics accurately reflect operational workflows

Stakeholder Partnership & Execution

• Act as a trusted partner to Sales, Agent Operations, and Member/Provider teams
• Communicate complex process and system insights clearly to both technical and non‑technical stakeholders, including leadership
• Manage timelines, dependencies, and delivery commitments across multiple concurrent initiatives

Required Qualifications

• 4+ years of experience in process improvement, operational excellence, business intelligence, or analytics roles
• Required hands‑on experience supporting operational processes and data management for the following platforms:
• • Salesforce (CRM)
  • Genesys (Telecom)
  • Member, Provider and Broker
• Proven ability to translate complex, multi‑system data into process improvements and operational insights
• Experience operating in integrated, enterprise system environments
• Strong communication, organization, and problem‑solving skills

Preferred Qualifications

• Salesforce Administrator Certification

• Lean certification and/or Lean Six Sigma black belt. • Health care related process improvement experience with demonstrable successes in application of Lean/Six Sigma.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Job Info

• Job Identification 2036886
• Job Category Operations
• Job Schedule Full time
• Locations 200 Oceangate, Long Beach, CA, 90802, US
• Salary Range $72370.82 - $156803.45 ~Annually *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.