Merchandise Associate
Serve as a key part of the game-day team at PNC Field by providing a fast, friendly, and accurate point-of-sale service for fans purchasing merchandise during RailRiders events. This role focuses on efficiently processing transactions, handling cash and electronic payments, maintaining a balanced register, and delivering excellent guest service in a lively, high-volume sports environment.
Essential Duties And Responsibilities:
- Greet customers in a friendly, energetic, and professional manner.
- Process high-volume transactions quickly and accurately using POS systems.
- Present merchandise to increase sale with add on items
- Issue receipts, refunds, exchanges, or credits as needed.
- Keep current on promotions and sales in store
- Provide guests with information about merchandise, promotions, or venue policies.
- Maintain cleanliness and organization of cashier stations and surrounding areas.
- Handle guest concerns or complaints promptly and professionally.
- Assists with restocking, hanging, tagging, and general store upkeep.
- Maintain store cleanliness, organization, and visual standards.
- Support store lead and management with daily operational tasks.
- Ensure compliance with stadium policies and guest safety regulations.
- Work properly with team members and supervisors.
- Follow company policies and procedures regarding sales, returns, and security.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or Experience:
- Previous customer service or guest services experience preferred.
- Experience in live entertainment, sports, or hospitality settings is an asset.
- Retail experience preferred
Skills And Abilities:
- Strong customer service orientation with a cheerful outlook.
- Excellent verbal and interpersonal communication skills.
- Ability to remain calm and adaptable in fast-paced, dynamic, or stressful situations.
- Strong attention to detail and ability to anticipate guest needs.
- Ability to work independently and exercise sound judgment.
- Flexibility to adjust to last-minute changes and operational needs.
- Proficiency with computers and tablets; ability to learn new systems quickly.
- Bilingual skills (Spanish/English) are a plus but not required.
- Strong teamwork and collaboration skills.
Working Conditions:
Location: On Site
Physical Demands:
- Ability to stand for long periods and work in loud, crowded environments
- Ability to lift up to 25lbs
- Willingness to work nights, weekends, holidays, and special events
- Ability to work efficiently under pressure and meet time-sensitive demands
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.