Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
Prepares various audit worksheets as well as the Daily Flash Reports.
Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
Logs guest complaints into the Front Desk Communication or Log Book.
Register guests into the hotel and checks guests out of the hotel.
Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.
Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Handles confidential information, including guest records, with a high degree of integrity.
Makes daily deposits (as applicable).
Verifies room charges and rates; verifies register has appropriate starting cash.
Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
Submits reports to the corporate office as appropriate.
Monitors room availability.
Blocks rooms and handles guest requests.
Performs and documents security walks on a regular basis.
Has a thorough knowledge of emergency procedures and the implementation of procedures.
Prepares continental breakfast on time; replenishes breakfast items as needed.
Performs duties of a Guest Service Agent, including laundry functions as directed.
May be required to make management decisions in the managers absence.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Texas Western Hospitality offers a comprehensive rewards and compensation package for eligible associates that includes:
Opportunities for advancement and career growth
Warm and supportive work environment
Competitive Wages
Medical, Dental and Vision Insurance
Flex Spending Account
Voluntary Life Insurance
Short Term and Long Term Disability
401(k) retirement plan with Employer Match
Paid Time off Programs
Holiday Pay
Jury Duty Leave and Bereavement Leave
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
Numbers & Facts
Location
Davenport
Skills
Balance Sheetunmatched
Dental Insuranceunmatched
Emergency Proceduresunmatched
Financial Reportingunmatched
Flash Reportingunmatched
Flexible Spending Accountsunmatched
Food and Beverage Industryunmatched
Hospitality Revenueunmatched
Housekeeping/Cleaningunmatched
Identify Issuesunmatched
Laundryunmatched
Life Insuranceunmatched
Market Segmentationunmatched
Market Trackingunmatched
Problem Solving Skillsunmatched
Procedure Implementationunmatched
Reconciliationunmatched
Revenue Accountingunmatched
Revenue/Sales Reportingunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Vision Planunmatched
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