Property: Live Oak, Charleston Historic District, a Tribute Portfolio Hotel
Reports to: Director of Rooms
Join the Legacy of Live Oak!
JOB RESPONSIBILITIES
The Night Auditor functions as an overnight Guest Service Representative along with additional front desk responsibilities. This involves attending to guest needs and following standard operating procedures within the Property Management System (LightSpeed).
Other Responsibilities Include:
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Audit and balance reports from the day shifts
Schedule guest wake-up calls and reservations for the following day
Verify that all shift work has been completed as outlined on shift checklist
Respond to guest inquiries, concerns and complaints as needed
Communicate to all departments as needed
Answer phones and place reservations
Balance cash drawers and record receipts
Email shift report to all team members
Responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff.