Summary
As a Night Auditor, you play a critical role in maintaining the camp operations overnight, including serving as the primary point of contact for guests during your shift, and assisting with accounting tasks. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. This is a seasonal, hourly position.
Competencies
- Effective Communication
- Adaptagility
Key Responsibilities- Maintain composure, be resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property
- Greet and check in guests at the reception desk, showcasing our amenities, and activities
- Confidently take action, quickly step in to help others, and make sound decisions with minimal direction
- Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you respond to the needs of guests and visitors
- Your knowledge of the camp, positive attitude, listening skills, and ability to predict and respond to guests' needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback
- Provide clear, accurate, complete, and timely communication
- Eagerly seek opportunities to ensure guests have everything they need
- Learn and share your knowledge of local culture, activities, and adventure activities
- Reconcile accounting ledgers, make accounting adjustments, process credit cards, and prepare billing
- Collaborate and interact professionally with guests and co-workers
- Work efficiently to meet deadlines while maintaining high standards
- Other duties as assigned
Preferred Qualifications- High School Diploma or GED
- Customer focus and friendly
- Solutions-oriented and attention to detail
- Ability to work overnight shifts
- Communication skills
- Minimum two years of experience in Customer Service, preferably in hospitality or hotels
Additional Information- This position requires the individual to wear and work in personal protective equipment, when applicable.
- This position requires that the individual is able to lift a minimum of 45lbs independently.
- Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.
- Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.
- This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
Compensation and Benefits:Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:
- Health Insurance
- 401K (eligible if work hourly minimum as required by law)
Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts - Lifestyle partner brand and industry discounts
- Employee Assistance Program
Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.