Longshore Hospitality LLC - Westport, CT 06880
Level Entry Position Type Full Time Job Shift Graveyard
Responsibilities: 1. To take accountability for the total hotel operation during the overnight shift 2. Ensure that all hotel guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift consistent to the established standards of the hotel 3. To be fully aware of all hotel reservations procedures, credit policies, room rates, availability restrictions, confirmation and cancellation policies 4. To be fully aware of all hotel services and facilities and be able to promote them whenever possible 5. To ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees 6. To be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures 7. To supervise and direct the activities of other hotel over night staff members 8. To ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the Financial Controller 9. Be fully conversant and be able to operate all functions of the hotel's Property Management System 10. To ensure the professional handling of all late room and cancellation, no shows 11. To exchange and compile Occupancy Report for the chosen hotels within the vicinity 12. To have general knowledge of hotel's operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to "on call" Engineering Department 13. To be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel's standard 14. To maintain communication with the Front Office by recording all relevant information in the Front Office Log Book 15. To perform handover with AM Front Office Manager/Shift Leader 16. Ensure that all overnight reports are compiled and distributed accurately and on time 17. To be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures 18. To exhibit sound professional judgment, adhering to established hotel standards, when accepting any "walk-in" guests 19. To accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk 20. Ensure that all Front Of House areas are kept clean and tidy creating a professional impression for all guests and employees 21. To be fully aware and adhere to Health Safety and Fire Procedures
1. Strong customer service experience
2. High school/ GED diploma required
3. Hospitality experience preferred
| Location | Westport |