^NOC Support Agent 6489724

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

• L1 support role Infrastructure Monitoring
• Network and Server Monitoring
• Major incident management and escalation
• Maintains and debugs network server and end user devices including day to day hands on support as required
• Notify dispatch and direct designated third parties for dispatch support to client locations as required Provides escalation from help desk
• Uses monitoring and debugging tools to identify investigate isolate and resolve issues with infrastructure
• Identifies solutions and resolves issues associated with infrastructure
• Investigates and resolves performance issues and system optimization
• Keeps project leadership and end users advised of progress
• Manage and maintain inventory spares and distribution as needed from the depot
• Provide coordination and escort for physical access at the site as required for third party maintenance vendors
• Provide incident resolution or other required support actions that cannot be accomplished without onsite support

Requires fully onsite shift work at client location in Newark, NJ.