Job Description
They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team.
Position Title: Account Representative
Location: Three Nationwide Plaza, Columbus, OH 43215 (Onsite)
Pay Rate: $17.91/hour, paid weekly
Training Schedule: Monday–Friday, 9:00 AM – 5:00 PM (5–6 weeks)
Target Start Date: October 5, 2026 (pending successful completion of pre-employment requirements and new hire onboarding)
Assignment Length: 5-Month Contract
Position Overview:
We're seeking a customer-focused Account Representative to join our Group Benefits team. In this role, you'll serve as the primary point of contact for employers, brokers, agencies, and members by delivering exceptional service through inbound calls, email correspondence, and outbound follow-up. You'll assist with a wide range of benefit-related inquiries while ensuring timely issue resolution and a positive customer experience.
This opportunity is ideal for professionals who enjoy helping others, solving complex problems, and building strong relationships in a fast-paced, collaborative environment.
Key Responsibilities:
#TMNW
Position Title: Account Representative
Location: Three Nationwide Plaza, Columbus, OH 43215 (Onsite)
Pay Rate: $17.91/hour, paid weekly
Training Schedule: Monday–Friday, 9:00 AM – 5:00 PM (5–6 weeks)
Target Start Date: October 5, 2026 (pending successful completion of pre-employment requirements and new hire onboarding)
Assignment Length: 5-Month Contract
Position Overview:
We're seeking a customer-focused Account Representative to join our Group Benefits team. In this role, you'll serve as the primary point of contact for employers, brokers, agencies, and members by delivering exceptional service through inbound calls, email correspondence, and outbound follow-up. You'll assist with a wide range of benefit-related inquiries while ensuring timely issue resolution and a positive customer experience.
This opportunity is ideal for professionals who enjoy helping others, solving complex problems, and building strong relationships in a fast-paced, collaborative environment.
Key Responsibilities:
- Respond to inbound calls, manage email inquiries, and complete outbound follow-up with employers, brokers, agencies, and members.
- Resolve customer inquiries related to claims, billing, eligibility, licensing, commissions, web access, retention, and other Group Benefits services.
- Educate customers on insurance coverage, benefit options, and available tools and resources to help them make informed decisions.
- Research customer concerns, perform root cause analysis, and determine the most appropriate resolution.
- Explain insurance concepts and policy information clearly and professionally.
- Develop and maintain a strong understanding of business processes, workflows, and service procedures to ensure accurate and efficient support.
- Identify process improvement opportunities and collaborate with leadership and internal partners to enhance the customer experience.
- Meet or exceed individual and team performance goals while maintaining high-quality service standards.
- Accurately document customer interactions and ensure compliance with company policies and quality expectations.
- Previous customer service experience, preferably in the insurance, healthcare, or financial services industry.
- Knowledge of health insurance products, Group Benefits, or underwriting concepts is preferred.
- Excellent verbal and written communication skills with the ability to build rapport and provide exceptional customer service.
- Strong analytical and problem-solving skills with the ability to evaluate complex, time-sensitive information and make sound decisions.
- Ability to multitask, prioritize work, and perform effectively in a fast-paced environment.
- Strong organizational skills, attention to detail, and time management abilities.
- Self-motivated, dependable, and able to work both independently and collaboratively.
- Comfortable giving and receiving constructive feedback.
- Proficiency with Microsoft Office and the ability to navigate multiple computer systems simultaneously.
#TMNW
Numbers & Facts
| Location | Columbus, OH |
| Industry | Staffing/Employment Agencies |
| Salary | $23.75 Per Hour |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1968 |
| Website | https://www.tailoredmanagement.com/ |
About Company
CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES
Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.
Skills
- Analysis Skillsunmatched
- Billingunmatched
- Brokerageunmatched
- Business Processesunmatched
- Communication Skillsunmatched
- Computer Systemsunmatched
- Corporate Policiesunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Customer Trainingunmatched
- Detail Orientedunmatched
- Email Management/Administrationunmatched
- Establish Prioritiesunmatched
- Financial Servicesunmatched
- Fortune 500 Customersunmatched
- Health Insuranceunmatched
- Healthcareunmatched
- Insuranceunmatched
- Leadershipunmatched
- Licensingunmatched
- Maintain Complianceunmatched
- Microsoft Officeunmatched
- Multitaskingunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Developmentunmatched
- Process Improvementunmatched
- Quality Managementunmatched
- Quality Metricsunmatched
- Resolve Customer Issuesunmatched
- Root Cause Analysisunmatched
- Service Deliveryunmatched
- Team Playerunmatched
- Technical Supportunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Underwritingunmatched
- Writing Skillsunmatched
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