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(Non-IT) Customer Service - Member Care Representative II

Pyramid, Inc

Brea, CA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Analysis Skills, Best Practices, Billing, Business Practices, Business Strategy, Communication Skills, Corporate Policies, Customer Support/Service, Data Management, Documentation, Finance, Identify Issues, Insurance, Interpersonal Skills, Performance Management, Policy Development, Presentation/Verbal Skills, Process Improvement, Secondary School, Systems Administration/Management, Technical Support
LOCATION
Brea, CA
POSTED
5 days ago
Immediate need for a Customer Support Representative with experience in the Insurance / Financial / Corporate Industry. This is a 6+ month contract opportunity with long-term potential located in Brea, CA USA 92821. Please review the job description below: Job ID: 20-23052 Key Responsibilities: Answers moderately complex inbound phone calls from policyholders, agents, third parties, and business partners who are inquiring about insurance products. Reduces customer call backs by creating a simple, hassle-free interaction for the caller. Responsible for using all available resources to make policy changes, answer policy, and billing questions, take payments, and provide requested documentation. Completes and processes all necessary forms. Follows up for necessary documents in order to process requested changes. Participates in technical and customer service skills training to stay aware of current and best practices. Diagnoses customer issues at a developing level. Provides solutions and uses a structured thought process to achieve results while balancing customers needs with company guidelines. Majority of calls will be moderate, but may take overflow of complex calls if necessary Provides process and performance improvement recommendations. Is fully cross trained on all available product lines for the business unit. Key Requirements and Technology Experience: High school studies; some undergraduate studies preferred. In addition, typically three months of foundational training and experience; successful demonstration of holistic foundational experience including performance and company strategy elements. Demonstrated experience in moderate call handling.Knowledge: Knowledge of general business practices and terminology. Familiarity with insurance and customer service concepts. Mastery of foundational call skills including company billing and billing systems, company policies and systems, data management, end-to-end process understanding, product knowledge, and technical knowledge. Is fully cross-trained on all insurance products for the business unit. Strong verbal and interpersonal skills to communicate technical insurance and billing information to policyholders, agents, third parties, and peers. Analytical skills to analyze billing information. Requires strong multi-tasking and computer navigational skills. Our client is a leading Insurance / Financial / Corporate organization and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply today for immediate consideration. #PROF

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Pyramid, Inc

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