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Skills
Administrative Skillsunmatched
Bookkeepingunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Detail Orientedunmatched
Mac Operating Systemunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Sales Operationsunmatched
Sales Supportunmatched
Description
Office & Customer Service Assistant — Part-Time
CityParking Inc., a locally owned parking management company, is hiring a friendly, detail-oriented Office & Customer Service Assistant to join our downtown Richmond office. You'll be the first point of contact for our customers — in person, on the phone, and by email — while supporting the office team with light administrative and bookkeeping tasks.
What You'll Do
Greet walk-in customers and respond to phone and email inquiries with a professional, service-first attitude.
Answer questions and resolve concerns about parking accounts, payments, permits, and citations.
Post transactions into the bookkeeping system and maintain accurate records.
Handle general office tasks: filing, mailing, scanning, and data entry.
Support sales and operations staff as needed.
What We're Looking For
Previous customer service experience required; office/admin experience a plus.
Strong communication skills and a patient, problem-solving approach to tough conversations.
Comfortable with cash handling; bookkeeping or deposit prep experience a plus.
Proficient in MacOS and/or Microsoft Office (Word, Excel, Outlook); CRM or POS experience a plus.
Reliable, discreet, and able to juggle multiple priorities.