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Customer Service Jobs in Chattanooga, TN

(onsite) Customer Service Representative, SBO

MedSrv
  • Chattanooga, Tennessee
    2 days ago

    Job Description

    Job Title
    Customer Service Representative
    Location
    Onsite - 2820 Walker Rd Chattanooga TN 37421
    Job Type
    Full-Time
    Department
    SBO Call Center
    Pay
    $17.00/hr.
     
    About MedSrv, LLC
    As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management.  At MedSrv, we believe it takes more than just technology and technical expertise to make a difference.  It takes innovation, a willingness to adapt, and a passion to be the best.  We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion.
     
    Position Overview
    We are seeking Customer Service Representatives to join our growing Call Center team.  In this role, you will handle both inbound and outbound calls, providing exceptional service to patients with a focus on whole-person health.  You’ll be the voice of MedSrv, helping patients navigate their healthcare financial journey with empathy, clarity, and professionalism. 
     
    What You’ll Do
    • Interacts with customers via telephone, email, online chat, to provide support and information on products or services.
    • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
    • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
    • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
    • Performs other related duties as assigned.
    What We’re Looking For
    • Excellent communication skills including active listening.
    • Service-oriented and able to resolve customer grievances.
    • Proficient computer skills with the ability to learn new software.
    • High school diploma or equivalent.
    • Customer service experience preferred.
    Physical Requirements
    • Able to work at a computer for extended periods.
    • Occasionally lift up to 15 lbs.
    Why Join Us?
    • Work with a team that values faith, integrity, and compassion.
    • Supportive, inclusive, and casual work environment.
    • Training and development to help you grow.
    • No weekends – enjoy work-life balance.
    • Competitive benefits, paid time off, and 401k with match.
    Ready to make a difference in healthcare?
    Apply today and join MedSrv — where we guide by faith and serve with heart.
    #ZR

    Numbers & Facts

    LocationChattanooga, Tennessee
    Websitehttps://nacscom.com

    Skills

    • Call Centersunmatched
    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Develop and Maintain Customersunmatched
    • Healthcareunmatched
    • High School Diplomaunmatched
    • Online Chatunmatched
    • Physical Demandsunmatched
    • Resolve Customer Issuesunmatched
    • Revenue Managementunmatched
    • Team Playerunmatched
    • Track Customer Issuesunmatched
    • Training/Teachingunmatched

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