["Outbound Inbound Customer Care Expert","Outbound Inbound Customer Care Expert"]

What makes SALT Service Co. an amazing company to work for? When you join SALT, you will be a part of a fast-growing organization that values having healthy, balanced home and work life, an attitude of excellence & most importantly we treat our team like family. SALT is Austin, TX's most trustedexpert in Electric, HVAC, and Plumbing. We specialize in providing a white glove service to our customers in need of services and repairs. If you like working with high performing, driven, passionate people in a supportive environment, then SALT is the place for you!

Our Mission: To Serve Our Community and Team Members With Love and Integrity.

SUMMARY OF ROLE:

A Customer Care Expert is focused on building lifelong relationships through incredible experiences for customers. Successful CCEs demonstrate a genuine interest in how SALT services can help meet customers' home needs. CCEs present options to customers to make their experience seamless and convenient.

WHAT TO EXPECT:

• Manage large amounts of inbound customer service calls with efficiency and courtesy
• Handle overflow appointment requests
• Handle on-call as needed
• Meet or exceed consistent metric expectations

QUALIFICATIONS:

• 18 years or older
• Teachable
• Professional and kind phone presence
• Problem solving capabilities
• Customer Care experience preferred
• Passing of a drug screening and background check
• Must be able to follow/utilize playbook when handling different topics/conversations

DAY TO DAY RESPONSIBILITIES:

• Put customers at the center of everything you do

• Earn the customers' trust

• Resolve customers' concerns

• Possess strong character and values

• Work effectively with the team

SCHEDULE:

• Monday - Friday

SALARY:

• $18/hour
• Weekly bonus opportunities

WHO YOU ARE:

• Passionate
• Curious
• People Person
• Humble
• Hungry
• Team player attitude, solid work ethic, willing to pitch in where needed
• Uphold strong customer service orientation with a demonstrated desire to exceed expectations
• High performing individual with a talent to influence and lead
• Ability to communicate with all levels of the organization and with external candidates
• Problem solver, able to troubleshoot issues independently and drive them to closure with minimal supervision
• Comfortable in a fast-paced environment and in dealing with ambiguity
• Technically capable, excellent communicator, and a desire to improve processes

WHY YOU'LL LOVE WORKING HERE

• Opportunity to be a part of a team that cares about your personal life just as much as your professional life
• Opportunities for growth and development
• Discount on company services for you and your family and friends
• Company Sponsored Trips (based on performance)
• Open door policy
• Monthly Breakfasts
• Annual bonus pay
• Company provided coffee
• Family owned & operated

The SALT Family!