Job Description
We Love Our Work.
General Qualifications:
- Adheres to all departmental and property policies and procedures regarding guest service standards.
- Operates assigned bank or window according to procedure.
- Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.
- Opens new player accounts, issues replacement cards, and merges duplicate accounts.
- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.
- Counts down bank or window at end of each shift and reconciles to the cage accountability.
- Ensures that all key control procedures are executed according to established guidelines.
- Ensures that contents of the banks are organized so they can be readily counted at shift changes.
- Prepares and completes all job-related paperwork as approved in the internal Control Submission.
- Assists with the NRT kiosk as needed in relation to emptying or filling the units.
- Participates in and attends meetings as requested.
- Completes Currency Transaction Reports as required by law.
- Conducts "Verifications" (doubles) to ensure the accuracy of transaction being paid.
- Maintains a clean, well-organized work area and environment.
- Performs all other related and compatible duties as assigned.
Maintains strict confidentiality in all company matters
Bring Us Your Best.
Qualifications:
- High School Diploma or equivalent required; or equivalent combination of education and experience.
- General cashiering background or prior money handling experience required.
- Previous customer service experience required; Player Services or related experience preferred.
- Must have excellent written and verbal communication skills; must be fluent and literate in English.
- Ability to maintain a high level of confidentiality and professionalism.
- Must have exceptional customer service and interpersonal skills.
- Strong computer skills required; must be proficient in Microsoft Office applications.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
- Knowledge of player tracking systems a plus