Job Title Production Planner/Master Scheduler 2Location Phoenix, AZEmployment Type ContractIndustry SemiconductorCompensation $35.21 per hourAbout the Opportunity Join a dynamic operations team where you'll balance production scheduling with customer service excellence. In this hybrid role, you'll manage material planning, coordinate production schedules, and serve as a key point of contact for customers—ensuring timely fulfillment and high‑quality service.Benefits Hybrid-flex role with exposure to both operations and customer‑facing functionsOpportunity to collaborate across supply chain, engineering, and customer teamsFast‑paced environment with real‑time problem‑solving and impactful decisionsDevelop both technical scheduling and customer relationship management skillsResponsibilities Plan, schedule, and monitor production activities across the full manufacturing cycleCoordinate material availability and manage master schedules to meet production requirementsRespond to urgent customer requests, including machine‑down scenarios, within required SLAsManage order flow using ERP systems and ensure timely delivery updatesInteract with customers via phone, email, chat, and other platforms to resolve pre‑ and post‑sales inquiriesProcess returns (RMA), exchanges, and service requests, maintaining accurate documentationTrack and report status of orders, returns, repairs, and delivery schedulesMonitor spares orders and support machine‑down scenarios with rapid response times (under 2 hours)Collaborate with internal teams to expedite shipments and resolve delaysMaintain and update databases for inventory, returns, and customer accountsReconcile consignment payments and invoices using ExcelInvestigate root causes of service issues and implement corrective actionsQualifications 2+ years of experience in customer service, order management, or supply chain operations1+ year of experience using SAP or similar ERP systems for order management1+ year of experience in call center or customer‑facing roles handling high‑volume inquiriesDesired Skills Experience working in high‑urgency environments (machine‑down or critical supply scenarios)Proven ability to meet service‑level agreements (SLA) for response and resolution timesStrong problem‑solving skills with ability to identify root causes and implement solutionsAdvanced Excel skills for data tracking, reconciliation, and reportingAbility to multitask, prioritize, and communicate effectively in fast‑paced environmentsAdditional Information Hybrid role with required schedule structure: Required to work Friday‑Monday and all company holidaysFirst 60‑90 days: Onsite Saturday‑Monday with CSR team; Fridays remoteAfter 90 days: Transition to Escalations team with onsite requirement on TuesdaysShift change after 90 days to Tuesday‑Saturday, 7:00 AM‑4:00 PM PSTUpon offer of employment, the individual will be subject to a background checkOvertime may be required based on business needsApplicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F‑1 OPT STEM work authorization status.Equal Opportunity Employer Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.#J-18808-Ljbffr
| Location | Phoenix |