Senior Product Manager
Company: Paychex, Inc.
Location: Rochester, NY
February 2014 – January 2020
Directed management of all insurance-related products including health insurance, FSA, COBRA, benefit administration, ACA, P&C and related products totaling $260M+ annual revenue
Grew revenue to $45M/year over 2 years by leading development, launch and distribution of ACA reporting product
Eliminated $18M in sales expense and saved unaware clients from heavy IRS penalties by proactively onboarding nearly 9,000 clients onto ACA service
Eliminated $500K in expense by collaborating with Compliance and Operations to furnish nearly all IRS ACA forms online
Lead development of new online health insurance enrollment app, increasing adoption from 4% to over 20% in 1 year
Increased investment in development of benefits administration platform 50% by securing approval of the business case
Product Manager
Company: Paychex, Inc.
Location: Rochester, NY
April 2007 – February 2014
Led product management and strategy for health insurance agency and related businesses
Oversaw carrier evaluation and onboarding
Conducted market research to understand reasons for high client losses
Headed cross-functional task force to address performance issues identified by market research
Proposed implementation of changes to executive leadership and initiated implementation of changes, leading to Agency reorganization, numerous process and policy improvements and a 35% reduction in YOY client loss rate
Led integration with SaaS benefit account provider to replace obsolete FSA platform, resulting in a 25% reduction in YoY client loss rate