["Quality Assurance/Quality Control Specialist","Quality Assurance/Quality Control Specialist"]

Quality Assurance/Quality Control SpecialistJob Category: Service DeliveryRequisition Number: QAQCS001545Posted : July 21, 2026Full-TimeHybridLocationsShowing 1 locationWest Des Moines, IA 50266, USADescriptionESSENTIAL DUTIES AND RESPONSIBILITIES:Pre-Service Delivery QA/QC (Order Readiness)Review all orders prior to release to the Service Coordinator team.Validate service configuration, technical requirements, and scope accuracy.Ensure all customer agreements and documentation are complete and approved.Confirm site details, contacts, install requirements, and dependencies.Identify and route discrepancies back to Sales, Engineering, Product, or Service Coordination.Enforce standardized readiness checklists to ensure orders are service-ready.Post-Install QA/QC (Delivery Validation)Validate completed installs against original order and design.Confirm services are active, stable, and properly documented.Ensure agreements, service records, and billing details are updated and accurate.Verify legacy or replaced services have been disconnected, deactivated, and removed from systems.Confirm clean handoff to Service Assurance and Support teams.Documentation, Systems & ComplianceValidate accuracy across CRM, PSA, ticketing, and documentation platforms.Ensure service records reflect the current operating state.Maintain audit-ready QA/QC records and evidence.Support internal and external audits as required.Identify recurring quality issues and lifecycle breakdowns.Provide feedback to Sales, Product, Engineering, Service Coordination, and Service Assurance.Recommend workflow, checklist, and standard improvements.Participate in post-install reviews and improvement initiatives.Other duties as assignedEducation, Training, and ExperienceRequiredAssociate or Bachelor's degree in IT, Telecommunications, Business, or equivalent experience.3+ years experience in managed services, connectivity, service delivery, or operations roles.PreferredMSP, ISP, or service provider experience.Required Skills/Core CompetenciesStrong attention to detail and process adherence.Experience with CRM, PSA, or service management systems.Strong written and verbal communication skills.Experience with internet, voice, wireless, and video services.Experience with managed services platforms and lifecycle.QA/QC, auditing, or service validation experience.ITIL Foundation or Lean / Six Sigma exposure.Tools, Equipment, and SoftwareDemonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft OutlookExperience with CRM, PSA, or service management systems.Working Conditions and Physical RequirementsPrimarily indoor work primarily in office environmentFrequent utilization of manual dexterity and visualizing of computer screenNo unusual physical requirementsBehaviorsDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellEducationAssociates or better.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr