(Remote) Business Analyst - Information Technology Services

The department of Information Technology Services at West Virginia University is currently accepting applications for a Business Analyst.

About the Opportunity

This position serves as a liaison between the WVU Research Office and the ITS Research Administration Applications team. The Business Analyst provides business process solutions and technical support to meet departmental and institutional research needs. Working with domain experts, the Business Analyst will elicit and identify business requirements, address usability concerns, and document solutions. As a member of the Research Administration Applications team, this role supports team members throughout the project lifecycle and software development lifecycle. The Business Analyst also assists in documenting both business requirements and comprehensive solutions for multiple projects.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

• Provide documentation support for requirements gathering, process analysis, gap analysis, design of new functionality, and product testing.

• Participate in project walkthroughs: business requirements gathering, process flows, design walkthroughs, functional test plans and implementation sessions.

• Manage written communications between stakeholders and internal business units.

• Create and manage functional requirement documents for in-house development of software applications to support research administration and compliance.

• Manage product bugs and feature enhancement requests using the Research IT team's standard issue tracking software (Jira).

• Coordinate and assist with system testing and production validation.

• Assist with the Research Office research administration lifecycle process.

• Work with business users, subject matter experts, and technical staff in resolving system-related issues.

• Manage Research IT team knowledge base articles.

• Provide quality assurance testing to facilitate system enhancements and bug fixes.

• Facilitate user acceptance testing (UAT) with business stakeholders.

• Maintain professional relationships with colleagues including business analysts, software developers, application administrators, and business partners.

• Undergraduate degree.

• A minimum of four (4) years of combined experience involving:

• Implementing business practices and strategies

• Collaborating with business units to gather requirements

• Experience in an IT field

• Any equivalent combination of related education and/or experience will be considered.

• All qualifications must be met by the time of employment.

Knowledge, Skills, & Abilities

• Knowledge of Information Technology field, best practices, organization, and operations
• Excellent written and verbal communication skills
• Attention to details
• Great analytical, critical thinking and problem-solving abilities
• Expertise in using MS Office tools including Word, Excel and Visio
• Strong customer relationship skills
• Superior presentation and negotiation skills
• Adaptable and capable of working in fast-paced environments
• Experience with ticketing/issue tracking software