["Retail Assistant Coach","Retail Assistant Coach"]

HersheyparkHersheypark Entertainment Complex100 Hersheypark DrHershey, PA 17033, USAHersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.The Retail Assistant Coach will oversee the operation of assigned locations and lead a team of employees to achieve the department's goals for the operating season.As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!Job Duties (Duties marked with an asterisk are essential functions of this job):Lead by example by actively engaging with guests in order to provide exceptional customer service to enhance their overall experienceTrain new and existing team members in each location to ensure they comply with departmental and company policies to deliver exceptional guest service. Provide ongoing training throughout the season.Assist with identifying outstanding performance, recognizing and rewarding team member behavior that goes above the standard, while also coaching team members that are not meeting expectationsMaintain compliance with Child Labor Laws and ensure that employees are preventing violations by creating break schedules that follow Child Labor Law policies and standardsOpen and close locations at the direction of the manager-on-duty and work with the manager-on-duty in lieu of staffing challenges resulting from call-offs or other employee needsManage inventory integrity by completing daily stocking tasks including; checking received orders, creating orders, and other inventory management tasks as needed. Ensure team members are accurately scanning to maintain inventory integrityMaintain store layouts in accordance with Area Manager and provided feedback on the product assortment as guests commented on product offeringsComplete walkthroughs of areas of responsibility to identify safety and maintenance-related issues and address these concerns to Manager on Duty and full-time staff to ensure they are remedied. Assist in maintaining appearance standards to ensure location is cleanedFlexibility to work in alternate areas or as a front-line team member in support of operational needsComplete daily operating paperwork to include break schedules, staffing adjustment sheets, and timesheetsPerform elevated responsibilities like guest returns, price overrides, logging on or off/point-of-sale systems as well as performing cashier resets at the end of shiftsPerform other duties as assignedQualifications:Must be 16 years of age or older on the date of applyingOne year of hospitality/customer service experience preferredKnowledge, Skills, and Abilities:Proven guest relations, problem-solving, task management skills, and organizational skillsProfessional and practical communication skillsKnowledge of Child Labor Laws is preferredMust be able to perform basic math skills (addition, subtraction, multiplication, division)Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelinesMust be able to work independently and in a team environment as well as be self-motivated to perform all aspects of the job at all timesMust have the ability to safeguard confidential informationJob Demands:Must be able to work at least four weekend shifts per month and 32 hours per week, with 3 days of closing availability, Memorial Day through Labor Day, in compliance with Child Labor LawsAbility to work a flexible schedule including days, evenings, weekends, and holidays. Must be available to work between 7 AM to Midnight, in compliance with Child Labor LawsAbility to work in a fast-paced environment at locations both indoors and outdoors in a variety of weather situationsPhysical requirements include standing (75-100% of the shift), sitting, walking, bending, pushing, pulling, lifting up to 60 lbs., finger dexterity, and efficient communicationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Hershey Entertainment and Resorts is an Equal Opportunity EmployerEqual Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr