["Retail Experience Manager","Retail Experience Manager"]

OverviewFleet Feet is the largest running retailer in the country with over 270 stores and a robust e-commerce site. We pride ourselves on delivering high-quality service in an inclusive, fast‑paced environment.ResponsibilitiesAs Retail Experience Manager, you will oversee the day‑to‑day and long‑term success of retail staff, focusing on customer experience. Responsibilities include recruiting, onboarding, developing, scheduling, coaching, performance management, and education of Retail Sales Associates (Outfitters). You will ensure customers receive the support they need and be expected to work the sales floor 5 days a week.QualificationsAvailable to work a flexible schedule, including days, evenings, weekends, and holidays.Demonstrated leadership with at least 2‑3 years of retail experience in a customer‑facing sales setting.Proven track record of leading by example, giving feedback and coaching.Experience having hard conversations (performance, disciplinary, etc.).Passion for coaching and developing people.Ability to balance the needs of employees and business.Passion for managing, training, and motivating employees.Can own and manage administrative tasks, customer interactions, and a fast‑paced environment while staying organized.Professional and timely internal and external communication.Proven track record of developing and training staff.Fosters growth of others through recognition, coaching, and development opportunities.Promotes individual and team performance by setting expectations, delegating, and providing tools and resources.Assists with making business decisions, always putting staff and customers first.Builds and maintains trust from staff and customers by using sound judgment.Passionate, positive, self‑motivated and detail‑oriented.Collaborative and customer‑centric.Willing to go above and beyond when needed.Communicates professionally with customers and team.Delivers the best customer experience by creating a positive staff culture focused on performance management and education.Supports all Fleet Feet initiatives, activities, and functions.PerksHigh energy and fun atmosphere.Training and advancement opportunities within the Fleet Feet brand.Community involvement and service activities.Training program and product discounts.Passionate team members.#J-18808-Ljbffr