["Retail Operations Coordinator","Retail Operations Coordinator"]

Job SummaryThis position is responsible for assisting the Guest & Member Experience GMET Specialists in ensuring outstanding guest service and effective operations of the Welcome Desk, Info Desk, Reception Desk and Museum galleries. Individuals will use leadership skills in this position to model exceptional customer service, train hosts, and perform as a GMET Member and Admissions Coordinator when needed.ResponsibilitiesServing as an example for GMET AssociateAnswering the main phone and membership lines to answer questions, forward calls and inquiries to the correct department, and help resolve customer service requests; ensuring safety of NHMU by managing arriving visitorsTrain incoming GMET AssociatesFill in as a GMET Associate as neededFill in as a GMET Sales Coordinator as needed, supporting membership sales, conducting ticket and audio guide transactions, and providing details of upcoming programsThis job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Minimum QualificationsThree years of retail sales experience with one year of experience supervising employees and buying merchandise; and demonstrated human relations and effective communication skills required. Associate's degree in Business, or a related field, or two years of related college work along with the above experience requirements or equivalency (2 years related work experience may be substituted for 1 year of education) is preferred. This position is not responsible for providing patient care.PreferencesWritten and oral communication skillsProblem solvingAdaptability/handle pressure wellTime managementAttention to detailLikes to meet new peopleSkilled in situation de‑escalationAdditional InformationThis position may require the successful completion of a criminal background check and/or drug screen.The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .Online reports may be submitted at safety and security reports, visit . They also provide information about safety and security‑related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.University Human Resource Management250 East 200 South, Suite 125Salt Lake City, UT 84111Contact us: (801) 581-2169By Email: employment@utah.edu#J-18808-Ljbffr