["Retail Operations Specialist","Retail Operations Specialist"]

RETAIL OPERATIONS SPECIALISTLocation: New York City (onsite hybrid 2-3 days per week)Experience: 3–7 years in retail or sales operations, running the back end that makes retail accounts deliverOWN HOW RETAIL ACTUALLY RUNS: FROM ONBOARDING TO ON-TIME, IN-FULL.This isn't a back-office role. We built Loop by going all in from day one. You'll own the operational engine behind our retail business: onboarding retailers, getting item data right, running POs and ASNs, keeping forecasts tight and compliance clean, and making sure every order lands on time and in full. The work that today is scattered across Retail and Operations becomes one person's to own. All yours. As we scale into high-volume club and mass-retail accounts, the margin for operational error disappears. If you've run retail ops end to end and you like fixing the messy parts before they cost a shipment, this is where you do it.THE ROLEYou step into ownership. You move fast and take responsibility for what you build. You'll own U.S. retail operations across key accounts, partnering closely with Retail Sales, Operations, Supply Chain, Finance, and our 3PL and retail partners to keep execution tight: orders flowing, inventory accurate, forecasts sharp, compliance clean. You set the SOPs, call the priorities when a shipment is at risk, and own the scorecard that says whether it worked.WHAT YOU'LL DO (AND WHAT YOU WON'T)You own retailer onboarding and EDI setup, item setup, vendor portals, and item master data accuracy across systems, plus the manual workflows non-EDI partners needYou own retailer‑specific packaging and labeling complianceYou run end‑to‑end PO management from receipt to delivery across all accounts, ASN creation and compliance, and daily 3PL coordination, keeping orders on time and in full against retailer windowsYou own daily operations across inventory, scheduling, and process compliance, and you keep selling opportunities from slippingYou coordinate retail demand signals into S&OP, partner with Account Managers on forecast inputs, own promotional forecast coordination, and liaise with Supply Chain on fill, OTIF, and inventoryYou manage deduction and chargeback resolution, partner with Finance on AR and trade reconciliation, own retailer compliance scorecards (OTIF, ASN, fill), and drive root‑cause corrective action instead of just reporting itYou own the relationship with retail merchandisers and audit agencies, and make sure displays and POS are executed and verified at shelf, working through the audit and merchandising orgYou build, enforce, and keep optimizing the SOPs for sales operations and fulfillment as the business scalesYou build retail operations dashboards and scorecard reporting, surface operational risks and execution gaps, and partner with National Account Managers on retailer‑specific ops analyticsYou support strategic product lifecycle account planning, communicate proactively with external partners so every touchpoint stays aligned, and call out risks and trade‑offs before they cost a shipmentYOU WON'Twait for a perfect system before fixing the broken onelet a chargeback or a missed ASN quietly become someone else's problemhide behind process when an account needs an answer nowHOW YOU'LL SUCCEEDWe look for people who think big, stay curious, and aren't afraid to go all in to make things happen. You'll succeed by keeping orders on time and in full, onboarding retailers without friction, driving chargebacks and deductions down, and giving Retail and Operations one source of truth on how the business is executing. Systems plus instinct. Detail plus speed. Ownership without the hand‑holding.WHAT YOU'LL BRING3–7 years in retail operations, sales operations, or a closely related field, running the back end that makes accounts deliverHands‑on fluency in retail or CPG operations: EDI, item setup and vendor portals, ASNs, routing guides, chargebacks, OTIF, and 3PL coordination. You know what trips up a shipment and what keeps it movingStrong working capability across Excel, ERP, CRM, and order management systems, and you use them to drive execution, forecasting, and order flowA track record of owning complex accounts or processes end to end in a fast‑paced environmentYou read the data: inventory, velocity, compliance, and you use it to make sharper calls, not to justify the ones you've already madeSharp problem‑solving, attention to detail, and the judgment to handle confidential information wellYou're comfortable with change and ambiguityStrong project management chops: you manage timelines, dependencies, and stakeholders across Retail, Ops, Supply Chain, and Finance without dropping ballsA self‑starter with a sense of humor, real integrity, and genuine appreciation for teamworkBased in the U.S. and able to support West Coast hours for time‑sensitive retail partnersNICE TO HAVEExperience crafting, maintaining, or improving SOPsExperience reviewing customer routing guides and operational requirementsExperience with high‑volume club or mass‑retail accountsExperience across international or global business environmentsLOOP ISN'T FOR EVERYONE. WE MIGHT NOT BE A MATCH IF YOU:Wait for direction instead of taking initiativeMistake activity for impactNeed every process locked before you'll movePrefer alignment meetings over decisionsSTILL LISTENING?Good. We are not looking for people to watch from the sidelines. Loopers step in, speak up and go for more. More firsts. More growth. More: "I can't believe we did that." If you are like that too, press that beautiful apply button and let's talk.WHY WORK AT LOOPAt Loop we cut through the noise, so the work that matters actually lands. We go all in on impact, connection, and growth. And you'll feel that the moment you walk in. You'll know people across teams fast, because candor is care, wins are celebrated loudly, and fun is taken seriously. And when you go all in at work, you also go all in on life. That's why we give you 32 vacation days, enough time to recharge, travel, or dive headfirst into whatever makes you happiest.Based on internal benchmarks and market data, we expect the salary range for this role to be $85,000 - $110,000 per year. This range applies to candidates whose primary work location is New York City. Loop takes into consideration a wide range of factors when making compensation decisions, including but not limited to experience, skill sets, qualifications, education, and other business and organizational needs. Final salary is based on a number of factors such as location, relevant prior experience, and specific skills or expertise. Please note that the range listed is just one component of Loop's total rewards.#J-18808-Ljbffr