["Retail Shop Manager","Retail Shop Manager"]

The Retail Shop Manager manages the daily operations of the Garden Shop, a destination store, garden guest amenity, and enterprise revenue center. The position oversees purchase and sale of inventory and maintains records. The positions hires and supervises employees and volunteers, plans and arranges stock placement and visual merchandising, and oversees public relations, special promotions, and/or seasonal sales events.Reporting and Financial Duties Achieves financial objectives by meeting revenue goals, preparing and managing departmental budget, scheduling expenditures, and accounting for and analyzing variancesKeeps abreast of market trends to best identify current and future customer buying preferencesOversees yearly inventory with limited down time and accounting for all merchandise and discrepancies, and devises and implements proper inventory control measuresEnsures registers and nightly close outs are accurate and balanced, and financial reporting is performed correctly and in a timely mannerLeadership and Staffing Duties Develops, motivates and maintains a team that effectively works together, is cohesive in pursuing revenue goals, and creates a solid and sustainable staffing structure that allows for growth and increased capacityOversees scheduling and staffing assignments and support for a team comprised of both full-time paid staff and volunteersEnsures timely opening and closing of the Garden Shop on a varying, flexible schedule that includes nights, weekends and holidays, with 12 hour/day operations during the six weeks of the annual holiday light showDelegates responsibilities whenever possible and provides opportunities for leadership training and professional developmentCreates a positive work environment through effective and regular communication, being an approachable manager and supportive of staff input and suggestionsParticipates in all Garden meetings and trainings for increased awareness of activities, events, exhibits and general planningEnsures all software upgrades and database conversions are performed and maintained when needed and initiates technology opportunities that enable staff to work efficiently and increases capacity of departmental tasksEnsures buying team participates in off-site professional organizations such as Museum Stores of Richmond meetings/events, Museum Store Association conferences & Retail Merchants Association networking socialsAnalysis Duties Seeks member and visitor metrics in order to initiate planning and purchasing strategies geared towards satisfying current customers, and with an awareness to changing audience demographicsSeeks out future Garden exhibit plans in order to proactively pursue new merchandising opportunities relevant to upcoming exhibits, programs and to align with marketing effortsFormulates pricing policies and reviews purchasing activities to determine appropriate pricing, timing of sales and promotions, and authorizes clearance salesAnalyzes shop merchandise and buying metrics to keep stock current and to adjust for improvements, enhancements or deletionEnsures merchandise is relevant to the Garden's mission while allowing for a sustainable and growing revenue streamReviews current department schedules with hourly sales records to consider changes affecting expenses that will positively affect profit marginsPurchasing and Marketing Duties Ensures all merchandise is tasteful, of high quality and mission relatedWorks with team to display merchandise in a creative and tasteful way that maximizes sales; ensures timely restock and refreshes displays as neededAttend market shows and encourages attendance at other specific local markets as deemed beneficial to revenue goalsNegotiates with suppliers (volume discounts, freight costs, returns, etc.)Consistently and regularly makes maximum use of available in-house marketing tools and works closely with PR/Marketing Department to reach current and new client base through the Gardens website, emails, advertising, trade publications and social media platformsActively initiates and regularly promotes exhibition specific and/or seasonal merchandise as well as special events geared to boost revenueEvaluates and improves online store to maximize sales and efficiencyAdministrative and Customer Service Duties Able to correct register transactions, handle gift card/certificate purchases and redemptions, process refunds, exchanges and voidsAssist customers, staff & volunteers with questions regarding inventory, availability and special ordersExplores opportunities to promote the garden shop through value added experiencesWith supervisor, establishes and implements safety and risk management programs and trainingEstablishes professional and cordial relations with fellow professionals locally, regionally, and nationallySkills and Abilities Knowledge of retail purchasing, inventory control and management principles, practices, and federal, state and local regulations for the operation of a retail establishmentSkill in budget preparation and fiscal management and reportingAbility to develop, plan and implement short-and long-range goalsSkill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and proceduresAbility to supervise and train employees, to include organizing, prioritizing and schedule work assignments, evaluating performance and fostering a cooperative work environmentMust possess outstanding organizational skills, attention to detail and ability to be self-motivated and disciplinedMust be goal-oriented with a bias to action, yet flexible and adaptable to the potential of unanticipated opportunitiesDemonstrated ability with computers, Microsoft programs, and inventory POS databasesDemonstrated ability to discern attractive, useful, desirable products that provide value and earns profitAble to work as part of a team and interact effectively, calmly, and cheerfully with customers, visitors, volunteers, and staffAble to work in a fast-paced environment and make quick decisionsExcellent written and verbal communication skills requiredMust possess a commitment to the Garden's mission and its core values, particularly honesty and integrityMust successfully pass a criminal background checkEducation and Experience BA/BS in marketing, visual merchandising, business management or a related field is preferred5-10 years' experience in a retail management position, supervising staff and/or volunteersPrevious experience purchasing home and gift products or comparable merchandisePrevious retail experience in a museum or other non-profit setting is desiredPrevious experience with TAM Retail or a similar POS software packageDemonstrated ability to support organization mission as defined by superiors with competence, energy, and tactDemonstrated ability to develop and work with peers, co-workers, and volunteersPhysical Demands/Working Conditions Moderate physical activityRequires handling of objects up to 40 poundsAbility to stand and/or walk for more than four (4) hours per day and walk up and down stairs frequentlyNote: Duties described above have been identified as essential functions as required by the Americans with Disabilities ActPlease submit cover letter and resume to hr@lewisginter.orgSeniority level Mid-Senior levelEmployment type Full-timeJob function Sales and Business DevelopmentIndustries Museums, Historical Sites, and Zoos#J-18808-Ljbffr