Are you passionate about customer service and looking for a fast-paced role where no two days are the same? Whether you're a seasoned automotive professional or a customer service expert from another industry, Paul Miller Auto Group invites you to join our award-winning team. As a BDC (Business Development Center) Representative, you'll be the friendly voice and digital connection between our dealership and our valued clients — helping to schedule appointments, follow up on leads, and ensure every guest has a 5-star experience from the first contact. You'll be working in our brand-new, state-of-the-art Range Rover facility, representing one of the most prestigious luxury automotive brands in the world.
Paul Miller Auto Group is a name known for trust, quality, and integrity — both with our customers and our employees. At Land Rover Parsippany, we don't just offer jobs; we build careers.
What You'll Do:
Answer inbound calls, emails, and internet inquiries for sales & service
Follow up with customers to confirm appointments and reschedule no-shows
Support the sales and service teams by generating and nurturing leads
Contact customers based on current promotions and incentives
Track all interactions in our CRM with clear, consistent notes
Be a key player in a high-energy, fast-paced environment
What You'll Get:
Base hourly pay + commission with high earning potential
Work in a brand-new luxury Range Rover facility
Full benefits: Medical, Dental, Vision, Life Insurance
401(k) + FSA options
Paid time off + short/long-term disability coverage
Employee wellness programs
Opportunities for advancement in a growing automotive group
Qualifications
What We're Looking For:
Previous experience in a BDC, call center, or customer service role (auto experience a plus!)
Comfortable handling a high volume of calls and emails daily
Strong communicator with a friendly and persuasive phone presence
Highly organized and detail-oriented
Tech-savvy and comfortable with basic computer software and CRM systems
Reliable, upbeat, and team-minded
Numbers & Facts
Location
Parsippany
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