["Sales/Customer Service","Sales/Customer Service"]

Job DescriptionPosition Purpose:Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other sales departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.Major Tasks, Responsibilities & Key Accountabilities:Provide fast, friendly serviceActively seek out customers on the racetrack and in the aislesOffer a friendly greeting. Smile, and make eye contact with customersAsk open ended questions about customer's projects in order to determine their needs and level of expertiseShow enthusiasm with the customerWhen necessary, handle several customers at onceThank customers for shopping at The Home DepotFollow up with customers via telephone when appropriateIs knowledgeable about products and services offered by The Home DepotAnswer questions about merchandise for the customer's level of expertiseEscort customers to appropriate merchandise, no matter what departmentDescribe features and benefits of merchandiseExplain the steps needed to complete projects and the products neededAssist customers with special orders and installed salesAcquire beginner product knowledge in adjacent departmentsAcquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paintPromote services offered at the Special Services Desk, Tool Rental, and Pro DeskHas knowledge of other Home Depot companies and how to best recommend themNature and Scope:Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surfaceThe warehouse environment can be dusty and noisyDoors are frequently open, causing drafts and interior temperature changesFloors around work area may become slippery during wet weather conditionsMay have to handle merchandise and work with tools with sharp edgesPassing forklifts emit gas fumesTools, supplies and related merchandise may contain hazardous materialsEnvironmental Job Requirements:Environment:Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odorsTravel:Typically requires overnight travel less than 10% of the time