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Skills
Business Operationsunmatched
Call Centersunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Data Qualityunmatched
Email Technologyunmatched
Financial Managementunmatched
Health Scienceunmatched
Healthcareunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Medical Assistanceunmatched
Multitaskingunmatched
Online Communicationsunmatched
Patient Registrationunmatched
Presentation/Verbal Skillsunmatched
Reconciliationunmatched
Schedule Developmentunmatched
Voice Applicationsunmatched
Writing Skillsunmatched
Description
Position Details: Job Title: Scheduler - Sr. Customer Service Rep/ Patient Access Liaison II Location: Los Angeles, CA - 90033 Duration: 13-week contract, possible extension, no guarantees Pay range: $30.00 -$33.00/hr. on w2 Job ID: #26-02806
Note: Work hours: Job seeker must be open 7 am-7 pm staggered shifts, possible weekends, job seekers Must be able to work OT. Role now requires: (two step interview process) 1 Video/ Teams interview and 1 In-person Interview Dress code: Business Casual
Must Haves:
High School Diploma
Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment.
Demonstrated interpersonal skills.
Ability to multitask.
Excellent verbal and written communication skills.
Preferred:
Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
Associate or bachelor's degree in healthcare, business or operations field strongly preferred.
Description:
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus.
Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system.
Responds to basic inquires and refers other inquires to appropriate medical personnel.
Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems.
The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility.
The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.