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Skills
Business Caseunmatched
Business-to-Business (B2B) Softwareunmatched
Communication Skillsunmatched
Customer Acquisitionunmatched
Customer Retention/Renewalunmatched
Customer Satisfactionunmatched
Customer Trainingunmatched
Develop and Maintain Customersunmatched
Enterprise Applicationsunmatched
Internet Securityunmatched
Onboardingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Product Supportunmatched
Resolve Customer Issuesunmatched
Sales Managementunmatched
Sales Prospectingunmatched
Technical Supportunmatched
Time Managementunmatched
Use Casesunmatched
Willing to Travelunmatched
Writing Skillsunmatched
Description
Senior Customer Success Manager
Boston, Massachusetts, United States
About the Job Senior Customer Success Manager
Main Responsibilities:
Own the voice of the customer by developing and maintaining customer relationships, preparing and leading onboarding new users and identifying opportunities for product and service improvements.
Educate customers on the most relevant and up to date features, specific to their business and use case and help them to have them operational for them.
Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.
Strategically and innovatively solving problems as client and business issues arise
Provide timely technical and product support
Increase customer renewals and expansion.
Requirements
At least 5 years of experience in customer success.
Working experience in the cyber industry must
If you managed CS in the past It is a great advantage
You need to have Technical Skills (Cyber / Security preferred)
Working experience with customers in B2B enterprise software products.
Experience in owning a book of business of 6-10 customer accounts
Experience with increasing customer satisfaction, adoption rates, and retention
Experience building and operating in an early-stage company highly preferred
Highly skilled in time management, taking initiative in front of a corporate setting and problem solving.
Quick learner with a good technical understanding.
Professional communication skills Verbal and written