["Senior Manager, Sales Operations","Senior Manager, Sales Operations"]

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software‑defined vehicle architecture, our award‑winning vehicles bring our “Compromise Nothing” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.We achieve this through deep vertical integration, with design, engineering, and production happening in‑house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility.We're seeking an exceptional Sr. Manager, Sales Operations to lead our dynamic sales operations team and drive operational excellence across the entire sales lifecycle. In this critical leadership role, you'll oversee Transaction Operations, Order Operations, Title Operations, Controls & Compliance, and Product/Project Management—ensuring seamless execution from order to delivery while scaling our operations for rapid growth.This is a high‑impact position where you'll lead a talented cross‑functional team, partner with stakeholders across Sales, Finance, IT, Legal, and Delivery, and directly influence the customer experience through operational innovation and process excellence.What You'll DoLead & Inspire a High‑Performing Team Manage and develop teams across Transaction Operations, Order Operations, Title Operations, Controls & Compliance, and Product ManagementFoster a culture of continuous improvement, accountability, and operational excellenceOptimize team workflows to ensure efficient task distribution and executionDrive Operational Excellence Own end‑to‑end sales operations processes from contract execution through registration and title transferEnsure registration completion and maintain rapid case resolutionOversee order finalization, contract validation, and payment processing across SAP and SalesforceManage complex customer escalations and buyback processesCoordinate title operations including trade intake, lien payoffs, and wholesale partner fulfillmentEnsure Compliance & Controls Maintain compliance with state and federal regulations across all jurisdictionsOversee bank and lienholder title management and reportingManage DMV vendor relationships, transaction reconciliation, and financial controlsEnsure SOX compliance and audit readiness across all operational processesLead vendor onboarding for new states and DMV/registration servicesInnovate Through Technology & Automation Own the product roadmap and prioritization for operational systems and toolsPartner with IT to drive automation initiatives that eliminate manual workflowsLead UAT, system implementations, and change management for new technologiesDefine success metrics and maintain operational dashboards and reportingExecute Strategic Initiatives Create detailed program timelines and project plans for market expansion and new location launchesLead cross‑functional projects including incentive programs, fleet operations, and return processesDevelop and document scalable end‑to‑end processes with clear interdependenciesPartner with Training & Enablement to roll out new processes and system updatesProvide executive‑level status updates to internal and external stakeholdersRequired Qualifications 10+ years of experience in Sales Operations or Business Process AutomationProven leadership experience managing cross‑functional operations teams in fast‑paced environmentsDeep automotive operations expertise including registration, titling, DMV processes, and complianceStrong technical proficiency with Salesforce, SAP, and operational management systemsMulti‑state compliance knowledge and experience navigating complex regulatory requirementsVendor management experience coordinating with external partners and service providersUnderstanding of Buyback, Customer Return, and Lemon Law processes and proceduresExpertise in contract validation, tax/fee calculations, and financial reconciliationTrack record of successful system implementations and process automation initiativesCompensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations@lucidmotors.com.Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.#J-18808-Ljbffr