Job DescriptionAre you a people person who thrives in a fast-paced environment? Do you enjoy problem-solving and delivering top-notch customer service? If so, Truck Centers, Inc. is looking for a Service Advisor to be the welcoming face of our Service department!In this role, you'll be the go-to person for customers, helping them navigate their service needs with professionalism and care. Whether in person or over the phone, you'll ensure every customer has a smooth and efficient service experience.ScheduleMonday-Friday, 4pm-midnightWhat You'll DoGreet customers warmly and assist them with their service needs.Create detailed repair orders and schedule service appointments using our digital tools.Conduct initial discussions with drivers to understand concerns and perform basic inspections.Verify account details, check for recalls, review repair history, and confirm warranty coverage.Keep customers informed throughout the repair process, ensuring clear and transparent communication.Arrange towing and other sublet services as needed.Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.Guide customers on dealership amenities and arrange shuttle services if needed.Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.Monitor customer feedback and take proactive steps to enhance their experience.Why Join UsAt Truck Centers, Inc. , we take pride in providing exceptional service while treating our team and customers like family. If you have strong communication skills, enjoy working with people, and want to be part of a company that values teamwork and customer satisfaction, we'd love to hear from you!QualificationsValid Driver's License with ability to meet insurance requirements is required; CDL preferredMinimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferredKnowledge of Service department operations, trucks, and truck partsMechanical aptitude or truck repair experience is highly preferredDemonstrated customer service and interpersonal communications skills, even in times of stressStrong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlookKnowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plusCandidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to applyMust participate in a pre-employment background check and drug screen.What We OfferPay Range: $42,481.92 - $63,722.88 per year with incentive eligibility401(k) with company matchHealth insurance with 3 plan options to choose fromVision InsuranceDental InsurancePaid time off including paid volunteer timeDisability insuranceFSA and HSA optionsCompany paid Life and AD&D insuranceMaternity leaveEmployee assistance programWellness programCompany paid uniformsAdditional InformationTruck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.#J-18808-Ljbffr
| Location | Troy |