["Service Advisor - JLR Boston","Service Advisor - JLR Boston"]

CompensationCompensation: $60,000-$100,000+ annually (wage is comprised of base salary and % of department profit to be determined as part of pay plan).The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.Job OverviewDo you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer‑focused Service Advisor who will help us redefine the car‑buying experience.ResponsibilitiesGreet customers in a timely, friendly manner and obtain pertinent vehicle informationActively promote and build rapport with the customerAdvise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specificationsGenerate and provide customer with a complete and accurate estimate of repairEstablish and communicate completion time of repair with customer and technicianAnswer incoming service callsMaintain and schedule service appointmentsFollow prescribed procedures for customer post follow‑up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)Strictly follow the manufacturer's warranty guidelines and proceduresConduct business in an honest manner that maintains the manufacturer CSI at or above Asbury's specified goal(s) in service for district, regional and national scoresComply with all federal, state and local laws, and company policy, regarding the safeguarding of all customer, company and manufacturer information, as well as customer's vehicle and propertyQualificationsMust be able to manage in a fast paced work environment with limited supervisionMust have great customer service, phone and computer skillsPrevious automotive Service Advisor experience heavily preferredMust be a minimum of eighteen years of ageMust have a valid driver's licenseMust be able to pass pre‑employment screening (background & drug test)BenefitsPay and Recognition:Weekly payPaid holidays & paid time offPaid trainingStock awards (select management and front‑line team members eligible)Insurance / Retirement:Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Health savingsFlex spending accounts (tax‑free)Short‑term and long‑term disability plansLife Insurance (whole life and term)401k with company matchPet InsuranceLearning, Tuition Assistance and Career Development:Digital career path tool to assist with career developmentContinuous training through Asbury's internal learning management systemProfessional growth and development opportunities. Additional advantages:Employee assistance programEmployee discounts on parts and service repairsOpportunities to join our community service initiatives, which includes paid volunteer hoursEmployee referral program with bonus opportunitiesEqual Employment OpportunityAsbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.#J-18808-Ljbffr