["Service Advisor","Service Advisor"]

OverviewModel 1 Commercial Vehicles has grown to become the nation's largest dealership, representing more than 20 top manufacturers across the U.S. We focus on delivering customers more than a dealer—offering creative solutions for their current challenges and visionary thinking for the future. We provide custom‑built vehicles, alternative fuel and electric vehicle options, and partner with customers from challenge through solution and beyond.Job SummaryThe Service Advisor manages and maintains all work orders in the Retail, warranty, and Internal service departments. The position oversees all service operations from Excede and advises as needed. Responsibilities include distributing jobs to internal service writers, overseeing the Retail department, assisting when needed, communicating progress to salesmen, handling warranty claims, and ensuring proper procedures for opening and closing retail work orders.What You Will GainCompetitive benefits including health insurance, paid holidays, and vacation payContinuous training to develop your full potential and become a true business partnerAccess to an expansive network of mentors and networking opportunitiesTop‑quality technology to assist in daily responsibilities and increase efficiencies to deliver outstanding customer serviceResponsibilitiesManage day‑to‑day workflow in Excede for Internal and Retail departmentsAssign service writers work orders as neededAssist service writers with warranty claims and determine who pays for repairScreen work orders for “red flags” and provide assistance as neededReview work orders and ensure they are in the correct statusWork with the operations manager to maintain an accurate production scheduleProvide additional training to service writers as neededCoordinate and manage work orders for all special projectsAttend all Production and BFO meetingsCommunicate with customers to provide updates on escalated concerns and projectsAssist with overall workload management for service writersHandle overload work orders from other service writersMaintain positive relationships with vendors, customers, and manufacturers, and coordinate replacement part orders for timely receiptMonitor work orders assigned to service writers and fill in when requiredHold service writers accountable for securing a pay type before work completesAchieve a high closure rate on service tickets in the systemCommunicate warranty issues with manufacturers to expedite approvalsInterpret technical instructions to reach favorable outcomesObtain prior approvals for all warranty claims with various partiesMaintain open communication with repair facilities, obtain estimates for required repairs, and provide pre‑approvals to vendorsAid in developing and implementing processes to improve warranty department successResolve escalated customer concerns effectivelyChallenge manufacturers to achieve mutually fair decisions when necessaryAssist in training othersPerform all other duties as assignedQualificationsHigh school diploma or equivalent and five years of service office experienceA passing grade on the ASE C1R testFour (4) or more years of work experience in service writing, warranty, or customer serviceWillingness and ability to work as a team playerStrong verbal and written communication skillsStrong interpersonal skillsGeneral knowledge of office practices and proceduresSelf‑starter, highly motivated, and exhibits great initiativeComputer skills (Word, Excel)Good typing skillsPhysical RequirementsWork performed in an office environment and an outside areaMay require frequent kneeling, stooping, squatting, crawling, and climbingMust have good manual dexterityMust be able to lift, push, and pull a minimum of 50 poundsPay Range$19 - $30 an hour#J-18808-Ljbffr