["Service Advisor/Team Leader","Service Advisor/Team Leader"]

Service Advisor/Team Service Manager Nissan NapervilleDispatch to your own team with your own technicians.Your own mini department within the department.Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.Job ResponsibilitiesAttitude is everything—greet service department customers promptly and courteouslyListen to each customer and clearly articulate repair needs to techsEducate recommended/additional services using low-pressure, high-integrity methodsProvide accurate estimates of repair/maintenance costsAdherence to dealership policy on customer vehicle care and operationFollow up on each repair and keep customers informed of progressSell and manage extended warrantiesInspect repair quality and ensure that all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customersHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standardsCompensationCompensation is based on experience and commensurate with Fortune 500 companies.BenefitsPay range for this position: $52,000 - $120,000 (Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education)Available Benefits include medical insurance, with HSA options that include employer contribution to your HSA, Dental Insurance, Vision Insurance, Life InsurancePaid Maternity LeavePTO after 90 days of employmentVacation up to three weeks depending upon years of service401k retirement account with annual lucrative employer matchAncillary supplemental products availableWe hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.#J-18808-Ljbffr