["Service Advisor / Writer","Service Advisor / Writer"]

Service Department Adviser (Service Writer/Advisor) — Triumph Columbia RiverAt Triumph Columbia River, motorcycles aren't just what we sell—they're what we live. We're looking for an experienced Service Writer / Advisor to help deliver an outstanding ownership experience for our customers while keeping our busy service department organized, productive, and customer-focused.This is not an entry-level counter position. We are looking for someone with real-world service department experience, strong metric motorcycle knowledge, and the ability to keep a shop running efficiently without unnecessary drama or excuses.What You'll DoService OperationsHelp maintain a smooth, organized, and efficient service departmentWrite clear, accurate repair orders and document customer concerns properlyEstimate costs and completion times while setting realistic expectationsSchedule service work and manage technician workflow based on skill level and shop capacityMonitor work-in-progress to ensure quality, timeliness, and communicationCoordinate with technicians, parts staff, and customers throughout the repair processCreate estimates for internal, customer-pay, and wreck repairsOpen and close customer-pay, warranty, and internal repair ordersFollow OEM warranty procedures and maintain proper documentationSupport parts coordination by verifying correct part numbers and helping ensure jobs are ready before service beginsOperate efficiently in Dealer DMS, CRM, and OEM systemsCustomer ServiceDeliver excellent customer service with professionalism and confidenceGreet customers promptly and communicate clearly in person, over the phone, and through email/textKeep customers informed throughout the repair process—even when there are delays or no major updatesHandle complaints and difficult situations with a calm, solutions-focused attitudeRecommend maintenance and additional services when appropriatePay close attention to repeat repairs and help ensure issues fully resolvedWhat We're Looking ForPrevious motorcycle or powersports service writing/advising experienceStrong knowledge of Triumph, BMW, & modern metric motorcyclesExperience scheduling work and managing technician workflowAbility to multitask and stay organized in a fast-paced environmentStrong communication and customer service skillsProfessional, direct, no-BS attitude with strong follow-throughComfortable balancing customer satisfaction with shop efficiency and profitabilityCurrent motorcycle endorsement requiredWhat We OfferFull-time schedule: Tuesday–SaturdayCompetitive pay with commission opportunities and growth potentialPaid Time Off (PTO)Health insurance401(k) with company matchA fun, high-energy environment surrounded by passionate motorcycle peopleWorking ConditionsFast-paced dealership and shop environmentFrequent exposure to moving motorcycles, shop equipment, exhaust fumes, fuel, and cleaning chemicalsOccasional lifting, pushing, or balancing motorcycles up to 600+ lbs with assistance as neededLocationTriumph Columbia River17979 NE Glisan StPortland, OR 97230#J-18808-Ljbffr