The Service Business Development Representative will be the link between the buyer and service orders. If you are detail-oriented and have a passion for excellent customer service, we'd love to speak to you. This job could be the best move of your career.
Benefits
Competitive Pay
Medical, Vision, Dental
401(k) Retirement Plan
Group Life Insurance
Flexible Spending Account
Paid Vacation
Childcare Discounts
Employee Referral Program
Employee Discounts
Responsibilities
Reach out to and follow up with up with prospective customers
Generate appointments by means of proactive outbound prospecting and lead activity management to qualify and market to potential customers
Connect new customers with appropriate sales team member
Conduct internal CSI calls and emails
Resolve and manage dealer reputation issues
Handle service leads and appointment setting
Proactively build out prospecting network
Set appointments for prospective and current customers to meet with a member of the service team
Answering high volume of customer inquiries through phone, email, text/chat per sales and service
Update client information in our CRM Report daily
Set appointments for prospective and current customers to meet with a member of the service team
Answering high volume of customer inquiries through phone, email, text/chat per sales and service
Update client information in our CRM Report daily
Meet and exceed goals each month and quarter
Qualifications
At least one previous role based in customer service experience
Strong verbal and written communication skills
Strong computer skills
Strong organizational skills with the ability to multi-task and meet daily goals
Time management, prioritization, and multitasking skills
Team player with collaborative attitude
Self- Motivated and Energetic
Rosen Automotive Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.