Store Manager I – Montpelier, VermontManages a TD Bank store and its team, driving growth, profitability, and exceptional customer experience.ResponsibilitiesProvide people‑management leadership: hiring, goal setting, development, performance and compensation decisions, teamwork promotion, and disciplinary actions.Manage a small store and team per TD Bank store leveling criteria.Oversee store and individual performance metrics to achieve business objectives.Maintain knowledge of banking operations, risk profile, and process management; identify and resolve gaps.Act as escalation point for customer, internal, and partner issues.Originate loan applications, manage Conditions of Lending, and conduct loan closings.Maintain active NMLS registration (Nationwide Mortgage Licensing System and Registry).Drive customer experience: coach team to deliver advice, resolve issues, and promote the TD brand in the community.Support business growth through collaboration with Specialists and other business lines.Manage the store budget, ensuring expense and revenue objectives are met.Promote operational excellence, risk management, and regulatory compliance.Recruit and develop diverse talent, foster a fair environment, and lead change management initiatives.Customer AccountabilitiesManage service and advice team, ensuring positive customer and colleague experience.Coach team on product and sales conversations to improve customer experience and financial confidence.Resolve customer issues and participate in negotiation when necessary.Promote the bank's brand through community involvement.Maintain professional store appearance and optimal scheduling.Oversee daily operational and administrative duties.Shareholder AccountabilitiesCreate store‑specific growth strategies and use reporting to identify opportunities.Partner with Specialists and business lines to grow customer relationships.Drive cross‑line collaboration, especially with digital initiatives.Maintain accurate due diligence on customer transactions and activity.Ensure compliance with bank policies, operating procedures, and risk controls.Stay informed on emerging industry trends and regulatory changes.Employee/Team AccountabilitiesLead, coach, and develop the team to deliver consistent customer experience.Set team targets, hold the team accountable, and provide performance reviews.Foster a positive work environment that encourages escalation and change.Recruit diverse talent and promote fair and equitable opportunities.Act as brand ambassador for the business area within and outside the bank.QualificationsUndergraduate degree or equivalent experience.3+ years relevant experience in retail, customer service, or financial services.1+ years of leadership and coaching experience.Business development skills and ability to implement strategies.Preferred: small‑business and consumer lending experience.Knowledge of bank product lines, store operations, and security.Strong financial analysis, presentation, interpersonal, and collaborative skills.Excellent verbal and written communication skills.Proficiency in Microsoft Office suite; Notary license preferred.Physical RequirementsPerform sedentary work continuously.Introduction of wounds occurrences while walking, standing, or standing for periods.Daily use of standard office equipment continuously.Concentration for long periods continuous.Reading, writing, and comprehending instructions continuously.Apply common sense to standardized problem situations continuously.Legal and Compliance InformationThis position falls within the definition of Loan Originator under RegulationZ (12 CFR Part1026.36) and Mortgage Loan Originator under the SAFE Act (12 U.S.C.5102etseq.).Must be eligible for NMLS registration and conduct a satisfactory criminal/credit background check.AccommodationTD Bank is an equal‑opportunity employer. Qualified applicants with disabilities may request accommodations. Please email USWAPTDO@td.com with your name, contact information, and accommodation needed.#J-18808-Ljbffr
| Location | Montpelier |