["Store Manager II - Monroe Township","Store Manager II - Monroe Township"]

Work LocationMonroe Township, New Jersey, United States of AmericaHours40 hours per weekPay Details$91,000 - $136,240 USD per year (base salary, variable compensation included)Line Of BusinessPersonal & Commercial BankingJob DescriptionThe Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary employee and customer experience while achieving shareholder value through solutions and referrals. Focuses on deepening customer relationships, putting the customer first, and referring them to the right specialist to ensure their needs are met.Depth & ScopeProvides people‑management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling disciplinary actions when required.Manages a medium‑sized store and team (based on TD Bank store levelling criteria).Oversees and leads a medium, complex or re‑open store while growing talent, developing skills and capabilities to achieve business results.Accountable for achieving both store and individual performance metrics.Manages multiple store locations or a diverse and complex customer base as required.Acts as peer mentor to developing store managers.Has deep expert knowledge of business, banking operations and risk profile for team processes.Provides coaching, mentorship and guidance to others in areas of expertise.Manages workforce decisions on acceptable risk levels (moderate to high risk potential).Acts as the highest point of escalation for issues raised from customers, internal groups or partners.Originates loan applications, handles conditions of lending and conducts loan closings.Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).Education & ExperienceUndergraduate degree or equivalent experience.4+ years of related experience (retail, customer service, financial services) with supervisory, leadership and coaching experience.4+ years of proven business‑development skills, including ability to conceptualize and implement strategies.4+ years of proven leadership and coaching experience.Experience in small‑business and consumer lending.Knowledge of bank product lines, services, store operations and security.Ability to manage competing priorities and align efforts to meet store goals.Strong financial analysis, presentation and collaborative skills.Excellent verbal and written communication skills.Proficient with Microsoft Office suite.Notary license (preferred).Customer AccountabilitiesManages the service and advice team, promoting a positive customer and colleague experience.Coaches and develops team members on product, sales, and advice‑giving strategies to improve overall customer experience and financial confidence.Ensures customer issues are handled according to resolution guidelines and participates in negotiation when necessary.Promotes the bank's brand through community engagement and leadership in local business groups.Builds relationships by placing the customer at the center and proactively addressing needs.Contributes to service customer‑experience targets through coaching and modeling appropriate behaviors.Ensures store premises are professional and inviting.Optimizes colleague scheduling to meet customer demands.Maintains oversight of complex daily operational and administrative duties.Shareholder AccountabilitiesCreates store‑specific strategies to grow the business.Uses reporting to identify opportunities for customer relationship growth and drive deposits, investment and loan growth.Partners with specialists to grow and advise new and existing customers.Works with Small Business, Commercial, Consumer Lending and Wealth teams to grow the store portfolio.Manages the store budget to meet expense and revenue objectives.Drives One‑TD initiatives to build awareness and engagement across lines of business.Proactively reaches out to prospects for relationship development through needs‑based conversations.Identifies and develops relationships with key community influencers to generate demand for TD products and services.Ensures operational excellence and risk management by following policies, procedures and regulatory requirements.Fosters a culture of risk management and control, aligning with risk appetite.Works across business lines to support referrals and cross‑training of staff.Employee/Team AccountabilitiesLeads and develops the store team to deliver a consistent legendary customer experience.Sets goals and holds the team accountable for results.Grows team expertise to meet business demand and continuously enhances the value delivered to customers.Provides ongoing performance feedback, coaching and review cycles.Ensures compliance with HR policies and escalates risk when necessary.Shares knowledge and fosters collaborative relationships with other functions.Supports an environment where challenges are escalated constructively and change is embraced.Recruits to build a diverse, highly qualified workforce.Promotes a fair, inclusive environment that encourages team achievement.Acts as a brand ambassador for the bank.OCC LanguageThis position falls within the definition of Loan Originator under Regulation Z of the Truth‑in‑Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator under the SAFE Act, 12 U.S.C. 5102 et seq., with its implementing regulations, 12 CFR Part 1007.Must be eligible for employment at a covered financial institution under Regulation Z and certified as a registered mortgage loan originator through NMLS.Must pass a criminal background check and a credit report check; statements from the applicant regarding legal findings are required by federal law.Physical Requirements•Never. 0% of the time•Occasional 1‑33% of the time•Frequent 34‑66% of the time•Continuous 67‑100% of the timeDomestic travel – Occasional; International travel – Never.Performing sedentary work – Continuous.Performing multiple tasks – Continuous.Operating standard office equipment – Continuous.Responding quickly to sounds – Continuous.Sitting, standing, walking – Frequent.Lifting, carrying, pushing, pulling, twisting, bending, kneeling, crawling, climbing, reaching, twisting – Occasional.Concentrating for long periods, reading, writing, doing basic arithmetic – Continuous.These statements describe the general nature of the work, not an exhaustive list of all responsibilities, duties or skills required.Equal Opportunity Employer StatementTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.AccommodationTD Bank is an equal‑opportunity employer. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com with your full name, best contact method and the requested accommodation.#J-18808-Ljbffr