["Store Manager - Long Island, NY","Store Manager - Long Island, NY"]

Store Manager: Long Island, NYalts | Alteration Specialists is looking for a dynamic, customer-oriented Store Manager to join our team. We are seeking a professional with strong leadership skills, an unwavering commitment to excellence, and a passion for delivering exceptional customer service. As Store Manager, you will oversee the daily operations of our studio location, manage a team of associates, and ensure a seamless in‑store experience for every customer. This role includes administrative duties, inventory management, and team development, all while ensuring a welcoming and efficient alteration environment. This is a full‑time, in‑person position with competitive compensation, full benefits, and opportunities for professional growth. This position would have full‑time training in New York City prior to the location's opening.Store OperationsEnsure the studio/store is consistently clean, organized, providing a positive tailoring environment for customersOversee daily operations, including opening/closing procedures, scheduling, quality control, and on‑time deliverySupervise and support the tailoring and front desk teams, ensuring that all customer service and goals are metCollaborate with the corporate team to implement new promotions, sales strategies, and product launchesResponsibilitiesEngage in frequent collaboration with the Tailor Shop Manager to assess studio needs and day‑to‑day operationsEnsure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving the studioEnsure all tickets are properly created and processed throughout the garment's life cycleMonitor production and create weekly and bi‑weekly schedules for the operations and tailoring teamsEnsure all garments are bagged, packaged, and shipped appropriately before handing off to customersRecord and document all RFA's, refunds, and other failures of process, and brainstorm solutions for higher operational efficiencyCustomer ServiceCreate a warm and welcoming atmosphere for customers, ensuring they feel valued and respectedLead by example in delivering exceptional service, addressing customer inquiries and concerns promptly and professionallyTrain staff on best practices for customer interaction, maintaining a high level of serviceHandle customer complaints or escalations and resolve issues with efficiency and empathyEncourage customer feedback and ensure all concerns are addressed to continuously improve the studio experienceTeam Leadership & DevelopmentRecruit, train, and motivate staff to uphold the company's service standards and achieve sales goalsSchedule and manage team hours for adequate coverage during peak and off‑peak timesConduct regular performance reviews, provide coaching, and foster continuous improvementSet individual and team sales targets and actively work to exceed themOrganize and lead team meetings to communicate store updates, expectations, and product knowledgeAttributesNatural leader with the ability to inspire and motivate a teamProactive and solution‑oriented, constantly improving processes and customer experienceHighly organized, detail‑oriented, and thrives in a fast‑paced retail environmentPassionate about the brand and leads by example in all aspects of workExcellent communication skills, warm, compassionate, and empathic, building strong relationships with team and customersStrong sense of professionalism, integrity, and accountability, taking ownership of responsibilitiesExperience5 years of operations experience at an early‑stage company required, with at least 2 years managing a team of 5 or moreClear communicator capable of building cross‑cultural relationshipsExperience in luxury retail or showroom management required, with knowledge of garment construction desiredTech‑savvy with systems‑based thinking requiredExperience with Notion and Zendesk is a plusThis is a mid‑career role with potential for growth.Why the Role is CompellingAs a Store Manager at Alts, you play a critical role in the overall success of the store and contribute to a positive, dynamic shopping experience for customers. You will have the opportunity to lead a team, hone management skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal‑driven company with ample advancement opportunities as the brand continues to expand. You'll feel the support of a tight‑knit tailoring and operations team and the excitement of being part of a growing, multi‑studio operation disrupting the fashion industry.Alts is committed to hiring and rewarding top talent. We value hard work, dedication, and employee development. As part of our team, you will receive competitive compensation, benefits, and ongoing opportunities for personal and professional growth.CompensationThis role offers a competitive salary with a starting range of $58,000–$65,000 per year, based on experience. Weekend availability is required.#J-18808-Ljbffr