The Store Manager is responsible for the overall performance, culture, and daily operations of the EARTH Nail Spa location. This role ensures operational excellence, membership growth, team accountability, and a consistent elevated client experience.The Store Manager is the primary leader within the salon and is accountable for financial performance, team development, and brand standards.Core ResponsibilitiesOperational LeadershipOversee all daily salon operationsEnsure opening and closing procedures are executed consistentlyMaintain cleanliness, organization, and sanitation complianceMonitor service flow and scheduling efficiencyManage inventory and supply levelsRecruit, train, and develop nail technicians and front desk team membersSet performance expectations and hold team members accountableConduct performance check ins and coaching sessionsSupport Lead Technicians in maintaining service standardsFoster a positive, team oriented cultureMembership Growth & PerformanceIdentify trends impacting membership performanceReduce cancellations through proactive engagementClient Experience & ReputationEnsure consistent, elevated client experience standardsAddress client concerns promptly and professionallyOversee service recovery and retention effortsMonitor online reviews and protect brand reputationManage labor costs in alignment with revenue goalsMonitor sales performance and key performance indicatorsEnsure payroll accuracySupport profitability and operational efficiencyPerformance ExpectationsThe Store Manager is evaluated on:Revenue growth and profitabilityMembership conversion and retention performanceTeam retention and developmentClient satisfaction and reputationSanitation and operational complianceLeadership effectiveness and accountabilityThe Store Manager is the leader of the location and is expected to model professionalism, composure, and high standards at all times. This role requires strong decision making, clear communication, and the ability to balance operational discipline with team development.The success of the location reflects the leadership of the Store Manager.#J-18808-Ljbffr
| Location | Carrollton |