["Supply Chain Operations Coordinator (Bilingual English/Mandarin)","Supply Chain Operations Coordinator (Bilingual English/Mandarin)"]

We are seeking a detail-oriented and proactive professional to join our Supply Chain Operations Control Tower team.In this role, you will serve as a central point of coordination for operational escalations, partnering cross-functionally with dispatch, sales, pricing, and customers to ensure timely issue resolution and continuity of service.Key Responsibilities Serve as the primary point of contact for operational escalations related to supply chain servicesCoordinate across dispatch, sales, pricing teams, and customers to resolve service issues efficientlyProactively manage and resolve operational challenges, including:Capacity constraintsAppointment and delivery delaysRate discrepancies and billing concernsPartner closely with the Pricing team to evaluate alternatives and support solution developmentEnsure clear, timely, and professional communication with all stakeholdersMonitor escalations through to resolution, maintaining accurate documentation and trackingIdentify recurring issues and recommend process improvements to enhance operational efficiencyQualifications Bachelor's degree in Supply Chain Management or a related fieldFluency in English and Mandarin Chinese (written and verbal) is required3–5 years of experience in logistics, drayage, trucking, or supply chain operationsStrong understanding of drayage operations, carrier networks, and port/rail processesExcellent communication, problem-solving, and organizational skillsWhat We Offer Comprehensive health coverage – medical, dental, and visionFlexible Spending Accounts (FSA) – for healthcare and dependent care expensesCommuter benefits – support for mass transit and parking401(k) retirement plan – with a 100% company match up to 6%Generous Paid Time Off (PTO)Annual Discretionary Bonus – based on individual and company performanceCompany-paid life insurance – with optional additional coverageFully covered short-term and long-term disability insuranceEmployee Assistance Program (EAP) – confidential personal and work-life support#J-18808-Ljbffr