Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.Procom's areas of staffing expertise include:• Application Development• Project Management• Quality Assurance• Business/Systems Analysis• Datawarehouse & Business Intelligence• Infrastructure & Network Services• Risk Management & Compliance• Business Continuity & Disaster Recovery• Security & PrivacySpecialties• Contract Staffing (Staff Augmentation)• Permanent Placement (Staff Augmentation)• ICAP (Contractor Payroll)• Flextrack (Vendor Management System)Job Description Solution and monitor wide area network file and print servers for capacity, utilization and performanceAdvanced system hardware/software troubleshooting as requiredSolution, install, implement and support complicated server platforms which may or may not include SAN/NAS sub-systems.Architect and deploy data backup and recovery solutions.Perform data backup and recovery processes in accordance with the company's disaster recovery and business continuity strategiesContribute towards defining standard hardware requirementsWork with internal and external customers to gather IT system then architect and deploy IT systems solutions.Maintain technical documentation of system/server inventory and technical specificationsPerform security audits in accordance with the company's IT security policyParticipate in the Company's asset management programsPerform security audits in accordance with the company's IT security policyWork with internal and external customers via an IT service ticketing system.Troubleshoot and resolve escalated issue ticketsWrite effective technical documentation as assignedEnsure adherence to company IT standards for systemsEnsure adherence to company IT process such as change managementKeep abreast of current technologyPerform other IT infrastructure work as requiredQualifications Associates Degree in Information Technology, or the equivalent in terms of education, experience and trainingExpertise with Microsoft Windows server operating systemsExperience with VMWare ESXI or other similar virtualization platforms.Base knowledge of core Microsoft Server Services (etc: DNS/DHCP/WINS)Experience with server based system event monitoringExperience with HP Net-Server HardwareExperience with an enterprise level data archive & restore platform.Experience with remote support utilities (RDP/Term Services)General understanding of networking topologies and network troubleshootingGeneral understanding of virtualization, Clustering, DR/BCP best practicesExposure to Symantec End Point Protection or other similar anti-virus Protection suiteExposure to NAS/SAN technologies (Netapp Experience a ++)General understanding of data center management techniquesKnowledge of SMS or other Asset Management ToolKnowledge of Microsoft SQL and/or Exchange is a plus#J-18808-Ljbffr