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: Technical Team Lead — Citrix VDI & Windows 365 Cloud PC Migration

DELTASOFT SOLUTIONS LLC
  • San fransico, CA
  • Remote
  • Full-time
30+ days ago

Job Description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance

 
Job Title: Technical Team Lead — Citrix VDI & Windows 365 Cloud PC Migration


Duration: 6-9 months+


Location: Remote supporting PT / MT.


We seek an experienced Technical Team Lead to manage day-to-day operations of Citrix VDI and published app environments and to lead the technical transition to Windows 365 Cloud PCs for ~1,800 users. This hands-on role combines platform engineering, operational leadership, and technical project leadership (working with an assigned Project Manager) to ensure a smooth migration, stable service, and operationalized Cloud PCs. Experience with Citrix MetaFrame/MetaVance claims tools and legacy Citrix management utilities for troubleshooting session broker behavior, policies, and application profiling is required.


Core Responsibilities


Operations & Team Leadership


  • Lead and mentor an engineering team for Citrix VDI, Published App Servers, and Windows 365 Cloud PC operations.
  • Own daily operational health: monitoring, incident response, RCA, maintenance, patching, and capacity management.
  • Drive continuous improvement: runbooks, automation, run-rate tasks, and knowledge transfer to Tier 1/2.
  • Coordinate with service desk, networking, security, and app owners on escalations and outages.
Migration & Project Leadership (technical lead)


  • Serve as technical lead for migration from Citrix VDI to Windows 365 Cloud PCs; collaborate with the Project Manager to meet timelines.
  • Define migration strategy, architecture, target state, and operational model.
  • Lead POC, pilot cohorts, and phased rollouts; validate UX and app compatibility before broad onboarding.
  • Produce and maintain migration artifacts: diagrams, cutover playbooks, rollback plans, and deployment runbooks.
  • Oversee image management, provisioning, profile migration, storage, and identity/MDM integration.
Platform Engineering & Configuration


  • Manage and tune Citrix infrastructure: Delivery Controllers, StoreFront/Workspace, policies, machine catalogs, PVS/MCS, and published app farms.
  • Design and implement Cloud PC provisioning, sizing (SKU mapping), image management, and optimizations.
  • Configure and maintain Intune/Endpoint Manager policies, Autopilot (if used), and Conditional Access for Cloud PCs.
  • Build and maintain monitoring, alerting, and dashboards for Citrix and Cloud PC environments (LogicMonitor, Citrix Director, etc.).
  • Implement security hardening, least-privilege access, certificate management, and secure connectivity (VPN, SASE, Azure networking).
User Experience, Applications & Telephony


  • Ensure optimal UX for latency-sensitive workloads (call center softphones, UC apps) — tune remote protocols, multimedia redirection, and QoS.
  • Work with UC/telephony teams to validate audio/video behavior and resolve mouse latency, black screens, or display duplication.
  • Coordinate application remediation, packaging, and delivery (MSI/MSIX/App‑V/Citrix App Layering).
Integrations, Automation & Tooling


  • Integrate Cloud PCs with AD/Azure AD, SSO, SCCM, ITSM, and monitoring platforms.
  • Automate provisioning, image updates, scaling, and remediation using PowerShell, Azure Automation, or similar tools.
  • Implement telemetry and logging for proactive performance management and capacity forecasting.
Documentation, Handoff & Governance


  • Produce runbooks, support guides, and operational playbooks for post-migration teams.
  • Define SLAs/OLAs, maintenance schedules, and change control processes for Cloud PC operations.
Required Qualifications


  • 7+ years in end-user computing engineering with 3 years leading technical teams or projects.
  • Deep hands-on experience with Citrix technologies (Virtual Apps & Desktops, StoreFront/Workspace, Director, PVS/MCS).
  • Experience implementing and operating Windows 365 Cloud PCs and/or Azure Virtual Desktop.
  • Strong knowledge of Intune/Microsoft Endpoint Manager, Azure AD, Conditional Access, and device management.
  • Experience with image management, application packaging, and profile management (FSLogix).
  • Solid networking and UC fundamentals: TCP/IP, QoS, VPN/SASE, and telephony behavior in virtual desktops.
  • Proficiency in automation/scripting (PowerShell, Azure CLI) and monitoring/log analytics.
  • Strong communication skills for cross-team coordination and stakeholder engagement.
Preferred / Nice-to-Have


  • Experience migrating large Citrix estates to Windows 365 Cloud PC or AVD (1,000+ seats).
  • Background supporting contact center/call center environments and UC integrations (Cisco, Microsoft Teams).
  • Experience with LogicMonitor, Citrix Cloud, or IR Prognosis replacement projects.
  • Azure (AZ-104, AZ-140) or Citrix (CCA/CVP/CCE) certifications.
  • Healthcare/insurance or regulated industry experience.
 
 
Thanks & Regards
Bhanu Prakash
DeltaSoft Solutions
bhanu.prakash@deltasoftgroup.com

Numbers & Facts

LocationSan fransico, CA (
Remote
)
Job TypeFull-time

Skills

  • Application Serversunmatched
  • Applications Securityunmatched
  • Audiovisualunmatched
  • Automationunmatched
  • Brokerageunmatched
  • CCA - Citrix Certified Administratorunmatched
  • Call Centersunmatched
  • Capacity Managementunmatched
  • Capacity and Performance Managementunmatched
  • Change Controlunmatched
  • Cisco Network Systemsunmatched
  • Citrix Metaframeunmatched
  • Citrix Product Familyunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Computer Engineeringunmatched
  • Continuous Improvementunmatched
  • Customer Support/Serviceunmatched
  • Desktop Virtualizationunmatched
  • Digital Certificatesunmatched
  • Forecastingunmatched
  • Health Insuranceunmatched
  • IR (Infrared)unmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Image Editorsunmatched
  • Image Managementunmatched
  • Image Optimizationunmatched
  • Incident Responseunmatched
  • Insuranceunmatched
  • Knowledge Transferunmatched
  • Leadershipunmatched
  • Machine Toolunmatched
  • Manufacturing Data Managementunmatched
  • Mentoringunmatched
  • Microsoft Access Databaseunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Windows Operating Systemunmatched
  • Microsoft Windows Serverunmatched
  • Migration Strategyunmatched
  • Multimedia Protocolsunmatched
  • Network Securityunmatched
  • Onboardingunmatched
  • Operational Supportunmatched
  • Process Improvementunmatched
  • QoS (Quality of Service)unmatched
  • Reporting Dashboardsunmatched
  • Scripting (Scripting Languages)unmatched
  • Service Level Agreement (SLA)unmatched
  • Single Sign-On (SSO)unmatched
  • Software Patchesunmatched
  • Stock Keeping Unit (SKU)unmatched
  • System Center Configuration Manager (SCCM)unmatched
  • Systems Administration/Managementunmatched
  • TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
  • Team Lead/Managerunmatched
  • Technical Leadershipunmatched
  • Telemetryunmatched
  • Telephonyunmatched
  • Time Managementunmatched
  • User Interface/Experience (UI/UX)unmatched
  • VPN (Virtual Private Network)unmatched
  • Windows PowerShellunmatched

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