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Skills
Administrative Skillsunmatched
Affordable Housingunmatched
Communication Skillsunmatched
Community Programsunmatched
Community and Social Servicesunmatched
Customer Relationsunmatched
Detail Orientedunmatched
Documentationunmatched
Driver's Licenseunmatched
Federal Laws and Regulationsunmatched
High School Diplomaunmatched
Interviewing Skillsunmatched
Leadershipunmatched
Legalunmatched
Maintain Complianceunmatched
Multitaskingunmatched
Problem Solving Skillsunmatched
Public Housingunmatched
Record Keepingunmatched
Regulationsunmatched
Regulatory Complianceunmatched
Rentalsunmatched
Reporting Skillsunmatched
State Laws and Regulationsunmatched
Time Managementunmatched
Description
Position Overview:
The Amsterdam Housing Authority is seeking a highly motivated and detail-oriented Tenant Relations Assistant to support our housing programs, including Public Housing, Section 8, and other subsidized housing initiatives. This role plays a vital part in ensuring applicants and tenants meet eligibility requirements, supporting ongoing certification processes, resolving tenant concerns, and maintaining compliance with local, state, and federal regulations.
With a caseload of approximately 200 clients, the ideal candidate will be comfortable working independently, communicating effectively, and managing a variety of administrative and client-facing responsibilities.
Key Responsibilities:
Conduct interviews and application reviews to determine eligibility for housing programs
Process initial and ongoing tenant certifications and re-certifications
Investigate applications and collect relevant documentation
Maintain accurate case files and enter data into HUD systems (PIC and TRACS)
Respond to tenant complaints, lease violations, and inquiries
Conduct home visits and unit inspections as needed
Prepare legal notices and eviction paperwork, including court petitions
Monitor occupancy and program compliance with HUD regulations
Support the Family Self-Sufficiency and Community Service Programs
Advise residents on available community and social services
Collect rent, issue work orders, and calculate rental payments
Prepare reports for supervisors and leadership as required
Minimum Requirements:
Associate Degree in Human Services or a related field OR
High school diploma (or GED) and two (2) years of full-time paid experience working with the general public
Equivalent combinations of education and experience may be considered
Additional Requirements:
Valid New York State Driver's License at time of appointment
Legal residency in Montgomery County
Desired Skills and Attributes:
Knowledge of housing program regulations (HUD, State, and local)
Strong interviewing and interpersonal skills
Ability to analyze and apply eligibility criteria
Effective problem-solving and communication abilities
Attention to detail and ability to maintain accurate records
Proficient in managing multiple tasks and deadlines
Ability to build and maintain positive working relationships
Amsterdam Housing Authority is an equal opportunity employer and encourages applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.