(UK) Customer Order Management Administrator - Level I

For the Peterborough site we're currently looking for 2 Customer Order Management Administrators as temporary support to the COM team.
This is a 6 month duration contract.
Start date: mid-June 2026
This is a hybrid role: 3 days per week onsite, one of which must be with the team.
In addition will attend workshops, audits or meetings as required.

Job Summary: The Customer Order Management Administrator is responsible for supporting the Customer Order Management (COM) team with non-customer facing administrative and support tasks such as processing customer orders, compiling export/shipping documentation, internal system data maintenance, data cleansing and report creation.

Goals:

• Consistently achieve team performance targets, including:
  • 98% Order Entry Accuracy
  • 93% of Service Requests processed within 4 hours
• Develop and maintain a strong working knowledge of the following processes:
  • Rumst and UKLC order entry
  • HHP Flag process
  • Upgrades and cancellations
  • Scheduled order processing
  • Portal order processing
  • ECQs handling
  • Order suspensions
  • CTT Aftermarket Order Entry
  • CTT First Fit
• Proactively identify and escalate issues in a timely manner, ensuring appropriate resolution is sought.
• Identify opportunities for process improvements and communicate these to the Team Coordinator to support continuous improvement initiatives.

Requirements:

• Attend site a minimum of three times per week (60%), including at least one day with the team, additionally, attend workshops, audits, and meetings as required.
• Ideally possess experience in order management or demonstrate transferable skills, strong attention to detail is essential.
  
• Good computer skills (MS Office required)
  
• The role involves tasks that may include repetitive activities and processes.

Key Responsibilities:
Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing, filing, scanning).
Under direct supervision: support the order management team with non-customer facing tasks by processing data and collating information in relation to all phases of the order life cycle.
Process customer orders within the order management system, accurately and within the required deadline.
Manually allocate parts to customer orders within the order management system.
Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner. Assist with other data entry tasks related to the order life cycle (for example new customer set-up, credit and debit administration).
Prepare and distribute standard internal reports.
Perform data maintenance and cleansing to ensure data accuracy in the order management system (for example customer details, drop ships, pricing, aging orders, order holds/suspensions, codes).
Identify and communicate areas for process improvement to Supervisor.

Qualifications and Competencies
Competencies:
Drives results - Consistently achieving results, even under tough circumstances.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience
Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Experience: Minimal work experience required.