(USA) Manager, Program Management - Seller Fulfillment Services, eCommerce

Position Summary...

What you'll do...

About the SFS Solutions Team

The Seller Fulfillment Services (SFS) Solutions team at Walmart Marketplace is focused on building and scaling innovative fulfillment capabilities that power Walmart's omnichannel experience. We partner across sellers, supply chain, and technology to design solutions that improve speed, accuracy, and efficiency in how orders are fulfilled and delivered to customers. Our work directly impacts customer satisfaction, associate experience, and operational excellence-driving continuous improvement through data, collaboration, and scalable program execution.

What You'll Do

The SFS Solutions team operates in a solutions architect capacity, partnering directly with sellers to help grow their business on Walmart's platform. The role blends sales, consultative "hunting," and data driven storytelling. This will include analyzing seller performance, identifying opportunities, and presenting tailored packages of product-based solutions that improve fulfillment, visibility, and overall growth. By combining analytics with compelling presentations and a deep understanding of Walmart's ecosystem, the team drives adoption of key services while delivering measurable results for sellers.

Program Leadership & Execution

• Lead, coordinate, and oversee complex growth activities and assignments
• Develop and maintain relationships with key stakeholders to align on business goals and customer needs
• Drive accountability and measure progress toward program outcomes
• Identify risks and improvement opportunities, demonstrating adaptability and continuous learning
• Manage program plans, timelines, milestones, and deliverables
• Communicate updates and performance to senior leadership through regular reporting

Strategy & Analysis

• Evaluate program performance by comparing projections to actual results
• Analyze KPIs, trends, ROI, and customer feedback to inform decisions
• Conduct feasibility assessments, gap analyses, and develop business cases
• Recommend process improvements and scalable solutions to enhance capabilities
• Partner cross-functionally to align strategy, execution, and outcomes

Stakeholder Management & Collaboration

• Collaborate with cross-functional teams to solve complex problems and drive alignment
• Manage stakeholder expectations and build trust through clear communication
• Escalate and resolve critical issues through structured root cause analysis
• Leverage enterprise processes and tools to improve efficiency and effectiveness

Team Leadership & Development

• Supervise and develop associates through hiring, training, mentoring, and coaching
• Foster a culture of accountability, inclusion, and belonging
• Provide recognition and growth opportunities to support high performance

Operational Excellence

• Ensure compliance with company policies, procedures, and ethical standards
• Implement action plans that align with Walmart's mission and values
• Monitor execution and ensure successful delivery of program objectives

What You'll Bring

Respect the Individual

• Builds inclusive, high-performing teams where associates feel valued and supported
• Invests in talent through feedback, coaching, and development opportunities
• Cultivates strong, trust-based relationships across teams and stakeholders

Act with Integrity

• Upholds the highest standards of ethics, transparency, and accountability
• Leads by example and reinforces a culture of compliance and open communication
• Creates an environment where associates feel safe to raise concerns

Serve Our Customers and Members

• Prioritizes the customer in decision-making and program execution
• Uses data, insights, and an omnichannel mindset to drive value
• Focuses on delivering consistent, high-quality business outcomes

Strive for Excellence

• Continuously raises the bar through innovation and improvement
• Embraces a growth mindset, curiosity, and resilience
• Leverages technology and new ways of working to drive efficiency

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam''s Club facilities. Programs range from high school completion to bachelor''s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $91,000.00 - $169,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor''s degree in Business, Human Resources, or related field and 2 years' experience in project management, compliance, operations management or related area OR 4 years' experience in project management, compliance, operations management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team, Retail Link, Working with profit and loss responsibilities.

Primary Location...

850 Cherry Ave, San Bruno, CA 94066-3031, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. (empty)