(USA) Senior Director, Operations (Trust & Safety Operations)

Position Summary...

About Walmart Connect

Walmart Connect is a critical part of Walmart's growth strategy. Walmart has built a multi-billion dollar closed-loop media business division of America's largest omnichannel retailer. It offers unparalleled opportunities for brands to reach their desired customers, no matter where, how and when they shop, while measuring the impact of onsite, offsite and in-store media through product sales at Walmart. Walmart Connect is dedicated to driving measurable outcomes for our suppliers, sellers, merchants, stores, GMs, partners, and agencies using our full funnel ad solutions that leverage Walmart's proprietary in-store and online data reflecting a strong retail footprint online, in app and across 4,600 U.S. stores.

This is a unique opportunity to join a high-visibility team within the largest company in the world.

What You'll Do

The Senior Director, Trust and Safety Operations is a senior leader within Walmart Connect, responsible for safeguarding advertising business and platform integrity, advertiser trust, and brand safety across Walmart's retail media ecosystem within the Walmart Connect Revenue Operations team. This role leads teams including Walmart Connect' s Ad Policy team, that serves as one of the first lines of defense for ensuring compliance with our Ad Policy and is responsible for the strategy, development, operationalization and execution of ad moderation and business enforcement, policy enablement and policy development, as well as Walmart Connect' s Risk and Controls team, responsible for business management of governance programs including business process and product risk evaluation and remediation in internal and external audits, MRC accreditation, SOX compliance, business continuity programs and data governance approaches. The Ad Policy and Risk and Controls programs collectively ensure that Walmart Connect' s advertising experiences and advertiser experiences meet high standards for safety, ethics, compliance, and user trust while supporting the responsible growth of the business.

The Senior Director partners closely with Compliance & Ethics, Legal, Product, Sales, and Engineering to proactively identify and mitigate risk, manage complex policy issues, and evolve ad policies in line with emerging threats, regulatory expectations, and platform innovation. As a key steward of trust, this role sets the direction for how Walmart Connect protects consumers, advertisers, and the Walmart brand at scale in alignment with the Walmart Connect Compliance and Governance Program.

What you'll do...

• Lead Trust & Safety Operations for Walmart Connect, providing senior‑level operational and people leadership for teams responsible for ad policy enforcement, testing support, audit support, controls implementation, remediation, and other first‑line‑of‑defense activities that protect platform integrity and advertiser trust.
• Serve as the primary first‑line liaison to Walmart Connect Compliance & Ethics, partnering closely on risk identification, issue management, audits, and control effectiveness, while supporting second‑line oversight through strong documentation, transparency, and accountability.
• Act as a senior escalation point for complex or high‑risk Trust & Safety issues, exercising sound judgment and partnering with cross‑functional leaders to resolve issues while balancing platform integrity, advertiser trust, and business needs.
• Own the day‑to‑day execution of ad policy governance and enforcement, ensuring advertising content, products, and practices consistently meet legal, regulatory, ethical, and Walmart Connect policy standards across the advertising lifecycle.
• Lead updates and operational implementation of ad policies, by translating and implementing Legal and Compliance regulatory requirements and risk guidance into clear, executable standards and workflows for the business.
• Oversee ongoing operational testing, quality assurance, and issue resolution, ensuring consistent application of ad policies, standard operating procedures, timely remediation of gaps, and readiness for audits, internal reviews, and regulatory inquiries in partnership with the second and third lines of defense.
• Design, maintain, and execute business and operational processes and controls to identify, assess, and mitigate risks and oversee SOX/financial control frameworks including recurring operational risk reviews, control mapping, documentation, testing, remediation, and ongoing daily monitoring to ensure readiness for audits and regulatory examinations, post‑audit remediation execution and third‑party risk management activities within assigned scope.
• Drive continuous improvement and control optimization, including conducting root-cause analysis of control failures, implementing automation where possible, and serving as the primary business liaison for any internal and external audits, risk management, and cross-functional leadership.
• Partner cross‑functionally with Product, Engineering, Compliance, Legal, Sales, and Marketing to embed Trust & Safety requirements into product launches, go‑to‑market initiatives, and operational processes, ensuring responsible growth without introducing unmanaged risk.
• Drive education and training for Walmart Connect associates on ad policies and business risks mitigation practices that reinforce trust and safety best practices, a culture of accountability, ethical advertising, and shared risk ownership.
• Build strong, credible relationships with senior leaders and stakeholders, communicating clearly across audiences, influencing operational decisions, and confidently escalating material risks and issues as needed.
• Develop, structure, retain, and motivate high‑performing teams, fostering learning, resilience, continuous improvement, and operational excellence while ensuring the organization remains scalable, efficient, and execution‑focused.

Preferred Qualifications

• Bachelor's degree in Law, Business, Public Policy, or a related field; advanced degree preferred.
• 12+ years of experience in Trust & Safety, ad policy, compliance, or risk management within ad tech, digital media, or platform environments.
• 5+ years of people leadership experience, including managing managers and multi‑disciplinary operational teams.
• Strong working knowledge of advertising regulations, data privacy laws (e.g., GDPR, CCPA), and industry Trust & Safety standards.
• Demonstrated experience operationalizing ad policy or compliance programs at scale in partnership with Legal and Compliance teams.
• Demonstrated experience working as a first line of defense and partnering with a second line Compliance function.

What You'll Bring

• Senior Trust & Safety operational and people leadership across ad policy development/enforcement, audit compliance (MRC/SOX), data governance, and risk evaluation.
• Deep digital advertising experience across full-funnel ad products, ad tech, and policy enforcement at scale.
• Strong first-line partnership with Compliance and Legal on risk identification, issue management, audit readiness, and control effectiveness.
• Sound judgment as a senior escalation point for complex, high-risk issues balancing integrity, trust, and business needs.
• Expertise translating regulatory requirements into clear, executable policies and workflows.
• Proven ability to design teams and operate control frameworks (documentation, testing, monitoring, remediation, third-party risk).
• Cross-functional influence with Product/Engineering/Sales/Marketing; strong training, stakeholder communication, and team-building.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications

Bachelor's degree in Business Administration, Engineering, Operations , or related field and 6 years' experience in operations, project

management, or related area OR 8 years' experience in operations, project management, or related area.

4 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team

Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

221 River St, Hoboken, NJ 07030, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. About Walmart Connect Walmart Connect is a critical part of Walmart's growth strategy. Walmart has built a multi-billion dollar closed-loop media business division of America's largest omnichannel retailer. It offers unparalleled opportunities for brands to reach their desired customers, no matter where, how and when they shop, while measuring the impact of onsite, offsite and in-store media through product sales at Walmart. Walmart Connect is dedicated to driving measurable outcomes for our suppliers, sellers, merchants, stores, GMs, partners, and agencies using our full funnel ad solutions that leverage Walmart's proprietary in-store and online data reflecting a strong retail footprint online, in app and across 4,600 U.S. stores. This is a unique opportunity to join a high-visibility team within the largest company in the world. What You'll Do The Senior Director, Trust and Safety Operations is a senior leader within Walmart Connect, responsible for safeguarding advertising business and platform integrity, advertiser trust, and brand safety across Walmart's retail media ecosystem within the Walmart Connect Revenue Operations team. This role leads teams including Walmart Connect' s Ad Policy team, that serves as one of the first lines of defense for ensuring compliance with our Ad Policy and is responsible for the strategy, development, operationalization and execution of ad moderation and business enforcement, policy enablement and policy development, as well as Walmart Connect' s Risk and Controls team, responsible for business management of governance programs including business process and product risk evaluation and remediation in internal and external audits, MRC accreditation, SOX compliance, business continuity programs and data governance approaches. The Ad Policy and Risk and Controls programs collectively ensure that Walmart Connect' s advertising experiences and advertiser experiences meet high standards for safety, ethics, compliance, and user trust while supporting the responsible growth of the business. The Senior Director partners closely with Compliance & Ethics, Legal, Product, Sales, and Engineering to proactively identify and mitigate risk, manage complex policy issues, and evolve ad policies in line with emerging threats, regulatory expectations, and platform innovation. As a key steward of trust, this role sets the direction for how Walmart Connect protects consumers, advertisers, and the Walmart brand at scale in alignment with the Walmart Connect Compliance and Governance Program.