["Wireless Retail Store Manager BERGENFIELD | S Washington Ave","Wireless Retail Store Manager BERGENFIELD | S Washington Ave"]

We're a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand!What you'll do in your role?Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-storeExplore individual needs and provide hands-on demonstrations of the latest and greatest technology in-storeEnsure your store meets or exceeds sales goals, overseeing all store functions from sales and inventory to the implementation of new store programs and initiativesLead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including unique accessories and emerging IoT devicesMake sure your store is always at its bestApproaching service and sales needs with patience, honesty and empathy.Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:Show how our ever-expanding coverage stacks up in customers' neighborhoods, providing a lightning‑fast LTE networkExplain why plans and services let customers live unlimited, feel the love, stay connected and go fartherShow how we're redefining wireless, from device and account inspection, review and troubleshootingComplete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources.Build relationships with and partner with employees across channels, including business and customer service to:Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environmentIdentify and handoff small‑business leadsDevelop strong peer relationships and be accountable for the company's successBe willing to have a good time while providing a first‑class customer experienceThe Ideal Candidate Will BringLeadershipCompetitive drive and confidence to succeed in a fast‑paced sales environmentWillingness to lead a team, sharing best practices while serving customers and resolving issuesEffectiveness with operational, financial and performance managementAmazing communication skills with team and customersPrior wireless sales experienceWhat's in it for you?Employee Stock Ownership Program (ESOP)Competitive salaryBonus earningsAutomatic raises for achieving milestonesExciting opportunities for career advancementA culture of care & excellenceHealth benefits for full‑time employeesWhat “must haves” do you need?At least 18 years of ageWireless sales experienceHigh school diploma or GEDAbility to stand for long periods of timeAbility to lift objects weighing up to 25 lbsReliable transportationFull‑time (45 hours) availabilityDiversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!#J-18808-Ljbffr